Shandra Walton
The Bronx
Summary
Detail-oriented cybersecurity professional dedicated to protecting organizations and the people they serve. Knowledgeable about NIST frameworks and able to implement security controls to ensure compliance with international regulations related to data protection. Experience with identifying threats, risks, and vulnerabilities; security hardening; threat modeling; and incident escalation and response. Proficient in the use of Linux command line, SQL, and Python. Strong communication and problem-solving skills. Recently completed the Google Cybersecurity Certificate, a rigorous, skills-based program that covers key cybersecurity knowledge and skills.
Overview
14
14
years of professional experience
Work History
Freelance Professional
Self-employed
05.2011 - Current
- Created customized resumes and cover letters for clients, showcasing their skills and achievements to attract potential employers.
- Conducted product testing for various technology devices, providing detailed feedback on usability, performance and potential improvements.
- Provided babysitting services, including creating engaging, outdoor activities and managing daily routines.
- Delivered high quality written content for clients, including blog posts, articles, and creative projects, adhering to deadlines and client specifications.
- Built strong client relationships through excellent communication and attention to detail, earning repeat business and referrals.
Office Assistant
Fox Vein Care
03.2018 - 02.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Ensured compliance with patient data and insurance records through meticulous recordkeeping.
- Monitored discrepancies in patient information and resolved issues promptly.
- Scheduled and coordinated appointments to optimize operational data.
- Maintained confidentiality of sensitive patient and operational data.
Dispatch Shift Supervisor
Madison Security
10.2015 - 03.2018
- Implemented quality assurance measures to ensure accuracy in call handling and dispatch procedures.
- Took appropriate actions based on analysis of daily reports, identifying trends that impact operational efficiency.
- Ensured smooth operations by diligently monitoring the workload of dispatchers during each shift.
- Reduced employee turnover through effective conflict resolution and fostering a supportive work environment.
- Managed real time dispatch operations for security personnel, ensuring clear communication and rapid response to incidents.
- Conducted risk assessments for daily security coverage, adjusting resources as needed to meet client demands.
Patient Care Coordinator
Hopeton Care
10.2016 - 12.2017
- Utilized telehealth platforms to conduct virtual patient consultations, ensuring continuity of care remotely.
- Applied conflict resolution techniques to address patient concerns and improve satisfaction.
- Monitored patient progress and updated care plans based on assessments and feedback from medical
- Ensured compliance with HIPAA regulations by training staff on privacy policies and overseeing proper handling of sensitive patient data.
- Managed high call volumes efficiently, triaging calls effectively and directing them to appropriate personnel as needed.
- Enhanced patient care by implementing efficient scheduling and coordination processes.
- . Fostered a culture of teamwork, accountability, and continuous learning among the Patient Care Coordination team.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to
Maintenance Crew Member
Alliance Global Services
02.2013 - 05.2016
- Tracked usage of maintenance supplies to prevent shortages and delays in work.
- Performed routine maintenance by inspecting equipment and facilities for wear and tear.
- Communicated maintenance needs for effective scheduling and resource allocation.
- Handled cleaning tasks for common areas and restrooms to uphold cleanliness standards.
- Monitored safety protocols by conducting regular inspections of equipment and work areas.
- Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Ensured compliance with industry standards and regulations through meticulous attention to detail in all aspects of maintenance work.
Retail Sales Associate
Victoria Secret
09.2010 - 12.2012
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Education
No Degree - Cybersecurity
Google Cybersecurity Certificate
Online01-2025
No Degree -
CPR & First Aide Certified
The Bronx, NY08-2023
No Degree - Health Administration
Monroe College
Bronx, NY12-2021
No Degree - 8hr Ad 16hr Course
L.E.A Security Training Certificate
The Bronx, NY05-2015
High School Diploma -
John F Kennedy
Waterbury, CT08-2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Programming(SQL,Python)
- Network Security
- Linux line-command
- Security Frameworks, controls, design principles
Timeline
Office Assistant
Fox Vein Care
03.2018 - 02.2022
Patient Care Coordinator
Hopeton Care
10.2016 - 12.2017
Dispatch Shift Supervisor
Madison Security
10.2015 - 03.2018
Maintenance Crew Member
Alliance Global Services
02.2013 - 05.2016
Freelance Professional
Self-employed
05.2011 - Current
Retail Sales Associate
Victoria Secret
09.2010 - 12.2012
No Degree - Cybersecurity
Google Cybersecurity Certificate
No Degree -
CPR & First Aide Certified
No Degree - Health Administration
Monroe College
No Degree - 8hr Ad 16hr Course
L.E.A Security Training Certificate
High School Diploma -
John F Kennedy
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