Shandra Walton
Summary
Client-focused professional with a strong background in managing relationships and operations. Skilled in scheduling coordination and remote communication tools to enhance service efficiency. Experienced in project management and problem-solving, delivering timely results that align with client needs.
Overview
15
15
years of professional experience
Work History
Independent Contractor
Self Employed Services
New York
05.2011 - Current
- Managed operations of independent service business, collaborating with clients to identify needs and deliver tailored solutions.
- Build and maintain client websites using WordPress ensuring precise data entry and functional user-friendly layouts.
- Utilized digital tools (Slack, Zoom, Google Suite) to coordinate services and manage timelines, keeping clients updated remotely.
- Tested consumer technology applications and devices, delivering detailed feedback on user experience and identifying bugs.
- Facilitated discussions with family members about care plans and patient progress in meetings.
- Delivered companionship and emotional support during patient visits to promote well-being.
Office Assistant
Fox Vein Care
New York
03.2018 - 02.2021
- Coordinated patient scheduling and appointment confirmations to ensure seamless office operations.
- Streamlined daily operations by overseeing patient check-in and check-out procedures for improved visitor experience.
- Executed rapid and accurate data entry to maintain up-to-date records and ensure scheduling database accuracy.
- Escalated and resolved client inquiries with a friendly, positive attitude to maintain high satisfaction rates.
- Maintained total confidentiality of sensitive patient data and operational records.
Patient Care Coordinator
Hopeton Care
Brooklyn
10.2016 - 12.2017
- Utilized telehealth platforms to conduct virtual consultations, managing patient care and scheduling (Hybrid)
- Triaged high call volumes, assessing customer needs and routing inquiries to appropriate personnel to enhance patient support.
- Verified insurance coverage and clarified authorization details to patients, effectively resolving billing questions and improving patient understanding.
- Maintained strict HIPAA compliance while managing sensitive digital data, safeguarding patient information.
Dispatch Shift Supervisor
Madison Security
The Bronx
10.2013 - 05.2016
- Scheduled and assigned dispatch staff during shifts to ensure optimal coverage and response times.
- Trained new dispatch team members on protocols and procedures, enhancing team readiness and operational consistency.
- Monitored real-time security alerts and dispatched appropriate responses.
- Evaluated dispatch workflows to identify and implement process improvements, streamlining operations.
- Ensured compliance with industry regulations related to shipping, tracking, and documentation requirements.
- Created reports detailing operational metrics such as on-time delivery rates, average delivery times, fuel usage.
- Coordinated communication between security personnel and management teams.
Education
Certificate - Home Health Aide
Elara Caring
The Bronx, NY04-2025
Certificate - Cyber Security
Google Cybersecurity Certificate
Remote02-2025
High School Diploma -
John F Kennedy
Waterbury, CT06-2010
Some College (No Degree) - Health Administration
Monroe College
Bronx, NYSkills
- WordPress development
- Virtual consultations
- Client communication
- Customer relationship management
- Project management
- Data analysis
- Website management
- Scheduling coordination
- Remote and Tech Proficiency
- Administrative support
Timeline
Office Assistant
Fox Vein Care
03.2018 - 02.2021
Patient Care Coordinator
Hopeton Care
10.2016 - 12.2017
Dispatch Shift Supervisor
Madison Security
10.2013 - 05.2016
Independent Contractor
Self Employed Services
05.2011 - Current
Certificate - Home Health Aide
Elara Caring
Certificate - Cyber Security
Google Cybersecurity Certificate
High School Diploma -
John F Kennedy
Some College (No Degree) - Health Administration
Monroe College