Dedicated management professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
Work History
Divisional Manager of Donor Services
The Blood Connection
04.2022 - Current
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Approved regular payroll submissions for employees.
Established and updated work schedules to account for changing staff levels and expected workloads.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Reviewed applications and resumes to support hiring activities.
Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Donor Care Supervisor
Vitalant
09.2007 - 04.2022
Interviewed, hired and trained new employees for production positions
Stayed current on and consistently followed safety procedures
Maintained complete and accurate records of donors, donations and employees
Organized setup and maintenance of donor interview and drawing areas, equipment cleaning and supply restocking
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Maintained compliance with internal SOPs and external regulations and brought compliance issues to attention of management
Organized, set up and supervised mobile blood drives
Performed medical screenings and phlebotomies
Operated apheresis machines
Reviewed donor files for accuracy
Military Police Officer
US Army
07.1999 - 10.2002
Patrolled military installations to maintain safety
Dispatched patrols to crime scenes or disturbances
Permitted or denied access to military post
Arrest suspects
Wrote daily blotter (military police report) report
Education
Associate Degree - Business Office Administration/Medical Assisting
Antonelli College
Hattiesburg, MS
08.2006
US Army Military Police Training
Ft. Leonard Wood, MO
12.1999
Skills
Employee Recruitment and Hiring
Employee Performance Evaluations
Problem Solving
Staff Management
Operations Management
Training and Mentoring
Relationship Building and Retention
Team Building
Issue and Conflict Resolution
Corrective Actions
Staff Meetings
Employee Coaching and Motivation
Timeline
Divisional Manager of Donor Services
The Blood Connection
04.2022 - Current
Donor Care Supervisor
Vitalant
09.2007 - 04.2022
Military Police Officer
US Army
07.1999 - 10.2002
Associate Degree - Business Office Administration/Medical Assisting