Shandre Goodson
790 Alfred Rd N.W. Atlanta,GA
Overview
19
19
years of professional experience
Work History
Assistant Store Manager Jersey Mike's Subs
Jersey Mike's Subs
Dunwoody , GA
04.2022 - 10.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- File Paperwork from Truck orders, Catering orders, Online orders and and day-to-day store transaction paperwork.
- Reviewed all documentation prior to filing it away to make sure it was accurate and complete.
Technical Assistant
Bauder College
Atlanta, GA
01.2012 - 09.2013
- Assisted in the installation of hardware and software components, such as printers, scanners, and other peripherals.
- Diagnosed computer problems using diagnostic tests and troubleshooting techniques.
- Maintained accurate records of all repairs performed on computers.
- Installed updated antivirus protection on each computer system.
- Performed regular maintenance tasks including disk clean-up, defragmentation, and virus scans.
File Clerk
Staffmark East
Lithia Springs, GA
06.2006 - 07.2008
- Prepared labels for new files and folders as needed.
- Organized and filed documents according to established procedures.
- Performed data entry tasks related to filing activities.
- Processed incoming mail by sorting, batching, and distributing documents for filing.
Technical Support Representative
Bauder College
Atlanta, GA
05.2004 - 10.2004
- Provided technical assistance to customers through phone, email and chat support.
- Assisted customers with installation of new hardware and software applications.
- Recommended upgrades or additional features that could enhance user experience.
- Performed regular maintenance checks on customers' systems.
Education
Associate of Applied Science -
Bauder College
Atlanta, GA09-2004
Skills
- Staff Management
- Customer experience
- Shift Scheduling
- Microsoft Office Suite
- Customer Service
- (MCP) Microsoft Certified Professional
Timeline
Assistant Store Manager Jersey Mike's Subs
Jersey Mike's Subs
04.2022 - 10.2023
Technical Assistant
Bauder College
01.2012 - 09.2013
File Clerk
Staffmark East
06.2006 - 07.2008
Technical Support Representative
Bauder College
05.2004 - 10.2004
Associate of Applied Science -
Bauder College