Shandrea Massie
Twin Falls,USA
Summary
Resourceful professional with expertise in customer-facing roles, managing high volumes of inquiries and administrative tasks efficiently. Proficient in communication, data entry, and appointment scheduling, contributing to seamless operational flow. Strong problem-solving skills and adaptability enhance client and team experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Office Receptionist
Primary Therapy Source
Twin Falls, USA
01.2023 - Current
- Greeted clients warmly and ensured a positive first impression.
- Scheduled appointments while coordinating with staff and clients to ensure
- Assisted in processing intake forms and verifying insurance information.
- Collaborated with therapists to prepare materials for patient sessions.
- Handled incoming mail and packages with attention to detail.
- Ensured front office area remained clean, welcoming, and professional at all times.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Responsibility for opening and closing the office.
- Resolved customer complaints in a timely fashion while adhering to company policies and regulations.
- Organized office supplies and maintained inventory levels.
- Entered new client data into database systems accurately.
- Created and optimized employee schedules for shift coverage.
- Communicated with outside offices to obtain records and transfer files for needs.
- Assisted in community events to promote volunteer opportunities and engagement.
Server
Sizzler
Twin Falls, USA
02.2020 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Snowcone Creator
Kona Ice
Twin Falls, Idaho
07.2022 - 12.2022
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory levels to ensure product availability during peak seasons.
- Trained new staff on customer service protocols and product preparation.
- Collaborated with event organizers to customize offerings for special occasions.
- Oversaw daily operations to maintain cleanliness and safety standards.
- Established strong relationships with customers to enhance brand loyalty.
- Developed unique flavor combinations for frozen treat advertisement.
Route Delivery Driver
Alsco Uniforms
Twin Falls, USA
10.2021 - 07.2022
- Drove around 2,000 miles weekly for a route in Elko, Nevada.
- Held responsibility to make sure customers are kept stocked, kept clean, and happy with their service.
- Inspected and loaded delivery trucks and picked up customer returns.
- Logged mileage, stops, orders and soil counts for each route.
- Maintained trucks while in use and inspected vehicles before and after drives.
- Handled customer concerns and issues effectively by proactive thinking.
- Explained product and service options by giving details about pricing and choices with customers.
Retail Sales Associate
Once Upon A Child Franchise
Twin Falls, USA
08.2019 - 09.2020
- Greeted customers and helped with product questions, selections and purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
Cashier
Chic-Fil-A
Twin Falls, USA
02.2018 - 03.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Highschool Diploma -
Magic Valley Highschool
Twin Falls, ID10.2019
Skills
- Appointment scheduling and insurance verification
- Payment and order processing
- Proficient in Excel and Word
- Customer complaint resolution
- Time management and task delegation
- Inventory management
- Effective communication and feedback
- Problem solving and attention to detail
- Team collaboration and goals
- Record preparation and accurate recordkeeping
- Cash register operations
- Customer accounts management
- Commercial driving and navigation equipment
- Reading comprehension skills
- Hand trucks operation
Certification
DOT Certificate (2021)
Professional Achievements
- Solely managed daily operations at the Jerome office location, handling administrative responsibilities, schedule, and customer support as the only onside office staff.
- Seamlessly transitioned into the larger Twin Falls office, quickly adapting and contributing to team success.
- Awarded Employee of the Month (January 2024) for exceptional performance and dedication.
- Oversaw inventory management, successfully absorbing and additional role beyond original responsibilities.
- Volunteered at nearly all company events, arriving early, staying late, and taking on additional responsibilities to ensure smooth operations.
- Demonstrated flexibility and dependability by frequently volunteering to open or close the office before being asked, ensuring full coverage at all times.
- Took on leadership responsibilities in practice by assisting with task delegation, supporting coworkers, and ensuring workflow efficiency during busy times.
Timeline
Front Office Receptionist
Primary Therapy Source
01.2023 - Current
Snowcone Creator
Kona Ice
07.2022 - 12.2022
Route Delivery Driver
Alsco Uniforms
10.2021 - 07.2022
Server
Sizzler
02.2020 - Current
Retail Sales Associate
Once Upon A Child Franchise
08.2019 - 09.2020
Cashier
Chic-Fil-A
02.2018 - 03.2019
Highschool Diploma -
Magic Valley Highschool
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