Shandrea White
Atlanta,GA
Summary
Experienced Manager with 10 years of success in managing multiple priorities to ensure operational efficiency. Strong team leader skilled in time management and documentation. Establishes clear guidelines and enforces policies to enhance staff satisfaction and drive achievement of key objectives through effective relationship-building and decision-making.
Overview
12
12
years of professional experience
Work History
Operations Specialist
Atlanta Public School System
Atlanta, GA
06.2025 - Current
- Train lead driver on operational process and procedures.
- Resolve routine operational issues with staff and department partners.
- Review existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
- Implement student conduct rules during daily transportation to ensure safety and order.
- Communicate route changes and concerns with transportation staff.
- Report mechanical issues and safety hazards to maintenance staff.
- Communicate effectively with parents regarding student transportation issues.
- Comply with district policies and procedures concerning student discipline.
- Respond quickly in emergency situations by taking appropriate actions.
- Report to accidents and complete required reports.
- Report delays, accidents or other traffic and transportation situations.
- Acquired and maintained certification in basic first aid and CPR.
- Complete any disciplinary issues with drivers and monitors.
Assistant Supervisor
Atlanta Public School System
Atlanta, GA
06.2024 - 06.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored bus routes to ensure accuracy and optimize efficiency.
- Worked with school admins on student discipline and driver route consistency.
- Covered bus routes during driver absences.
- Monitored buses for cleanliness and damages.
- Had monthly meetings with drivers and monitors.
- Confirmed driver timeshares and resolved any discrepancies.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
ASSISTANT MANAGER
PDP LLC
Peachtree City, GA
08.2021 - 04.2024
- Implement training processes for newly hired employees in the United States and Guatemala and supervised a staff of forty-five.
- Work with Microsoft 365, Dispatch Track, and Lowe's Portal
- Administered coaching and corrective actions to enhance team performance and compliance.
- Enforce company policies and procedures to strengthen operational standards across departments.
- Provides aid to customer care representatives in troubleshooting problem accounts in the call center
- Organized schedules, workflows, and shift coverage to align with business demands.
- Collaborated with field managers to develop strategies that ensured on-time deliveries and met profit goals.
- Work with Microsoft 365, Dispatch Track, and Lowe's Portal
- Developed standard operating procedures for internal processes to ensure consistency.
- Generated and processed invoices and settlements for client transactions to ensure accurate billing.
- Finalized delivery reconciliations to verify accuracy of shipments and records.
ASSISTANT MANAGER
XPO
05.2018 - 03.2020
- Assisted in startup of new warehouse location, ensuring operational readiness
- Monitored calls for accuracy and efficiency, overseeing contracted carrier compliance
- Supported customer care representatives in troubleshooting problem accounts, enhancing resolution processes
- Reviewed warehouse and road safety with staff.
- Monitored calls for accuracy and efficiency and monitored contracted carriers
- Created SOPs
- Made sure the carrier complied with DOT standards
- Made sure carrier complied with DOT standards
SUPERVISOR
XPO
08.2017 - 05.2018
- Led team of 18 in routing department, improving customer satisfaction and reducing routing errors
- Resolved customer service issues, ensuring high levels of satisfaction
- Performed accurate data entry into the company database to maintain up-to-date records.
- Work with Excel, Microsoft Word, Outlook, Appian, Citrix, and Dispatch Office
- Cross-trained employees to enhance service delivery and routing effectiveness
- Maintained detailed logs of required office materials to facilitate inventory management.
Routing Coordinator
XPO-Logistics
04.2014 - 08.2017
- Developed delivery routes and coordinated driver assignments for next day deliveries
- Communicated with field managers to ensure effective routing
- Collaborated with field managers to optimize routing processes
- Trained new team members on routing protocols and guidelines
- Assigned delivery routes within Lowe's, SHO, and Sears departments
- Answered inbound customer and store calls
- Work with Excel, Microsoft Word, Outlook, Appian, and Citrix
- Input data and customers' information into the data entry
Education
Bachelor of Science - Chemistry
Grambling State University
Grambling, LASkills
- Operations Management
- Project Management Abilities
- Route optimization
- Route planning
- Dispatch coordination
- Training programs
- Policy management
- Incident reporting
- Office software proficiency
- Strategic Planning
- Employee Scheduling
- Technical Writing
Timeline
Operations Specialist
Atlanta Public School System
06.2025 - Current
Assistant Supervisor
Atlanta Public School System
06.2024 - 06.2025
ASSISTANT MANAGER
PDP LLC
08.2021 - 04.2024
ASSISTANT MANAGER
XPO
05.2018 - 03.2020
SUPERVISOR
XPO
08.2017 - 05.2018
Routing Coordinator
XPO-Logistics
04.2014 - 08.2017
Bachelor of Science - Chemistry
Grambling State University