Shandrell Ramos
Camarillo,CA
Summary
Results-driven professional with exceptional abilities in prioritization, organization, and effective communication. Proven track record of contributing to the success of organizations by utilizing strong multitasking, problem-solving, and teamwork skills. Confident in meeting deadlines and exceeding expectations. Equipped with the necessary skills to provide outstanding administrative support to supervisors and managers, while maintaining flexibility to cover various tasks within the department.
Overview
11
11
years of professional experience
Work History
Business Administrator
Golden State Auto Liquidators
03.2023 - Current
- Excellent communication skills, in writing, public speaking and interpersonal communication
- Great analytical, critical thinking and problem-solving abilities
- Strong time management and organizational skills
- Great goal-setting, strategic planning and motivation skills
- Experience with a variety of personalities and backgrounds in the workplace
- Experience with accounting software and data entry 'QuickBooks'
- Ability to work independently
- Strong leadership skills
- Reconciling the company’s bank statements and bookkeeping ledgers
- Completing analysis of the employee expenditures
- Managing AP and AR accounts
- Keeping a check on the company’s finances based on financial status
- Managing budgets: Overseeing financial activities and budgets
- Supporting strategic planning: Supporting strategic planning initiatives and decision-making
- Managing office supplies: Ordering office supplies and stationery
- Providing office support: Supporting employees and customers, answering phones, and taking messages
- Developed monthly reports.
- Maintaining records: Keeping organized files and records, and keeping computer databases up to date
- Monitoring productivity: Monitoring productivity and accounting
- Managed day-to-day development issues.
- Developed strong relationships with clients and vendors, ensuring timely communication and issue resolution.
Administrative Assistant
Ronald W Strahan M.D.
03.2022 - 03.2023
- Greet patients in a professional manner, both in person and on the phone, and provide excellent customer service
- Respond to questions and issues promptly and effectively, directing patients to appropriate resources as needed
- Notify the doctor of patient arrivals and keep them updated on patient status as required
- Anticipate patient anxieties and concerns, and provide comfort and support by addressing their questions and concerns
- Retrieve and update patient records to ensure the availability of accurate treatment information
- Verify financial records, collect patient charges, and file and expedite third-party claims
- Manage inventory and equipment, anticipating supply needs and expediting supply orders to ensure the smooth operation of the office
- Demonstrate excellent communication skills, both over the phone and in person, to effectively convey information to patients and colleagues
- Utilize organizational and time management skills to manage a variety of tasks effectively, ensuring timely and accurate completion
- Pay attention to detail and maintain accuracy in scheduling patients and communicating scheduling difficulties to providers
- Demonstrate proficiency in using word processing and spreadsheet programs to track data
- Use interpersonal skills to interact positively with patients who may be upset or stressed, providing them with support and empathy
Back Office/Service Manager
Valley Hot Spring Spas, Swim Spas, & BBQ Islands
04.2019 - 09.2020
- Scheduled customers for service calls with technicians, followed up with reminders, and rescheduled if needed
- Created purchase orders (PO) to order parts for technicians and tracked the parts to be received
- Entered received POs into the spa program, Evosus, for inventory management
- Rescheduled customers waiting for parts and collected payments for completed service calls
- Maintained accurate customer service records and profiles in Evosus
- Developed strong technical knowledge of spas from working with technicians
- Managed daily store opening procedures, including alarm activation, light and equipment checks, register reports, and restocking
- Conducted light cleaning and organization of the office, including chemical shelf maintenance and inventory checks
- Monitored the accuracy of all transactions on Evosus, including register reports and receipts
- Responded to customer inquiries, provided support to sales associates, and maintained accurate inventory records
- Managed accounts receivable and created and tracked purchase orders for spas, swim spas, and BBQ islands
- Created new customer profiles in Evosus and paper files, answered calls and messages, and transferred calls to the appropriate personnel
- Coordinated spa deliveries, ensured accurate PO information, verified spa serial numbers, and scheduled crane services as needed
- Confirmed customer payments were received in full prior to scheduling delivery, and provided chemical starter kits and necessary paperwork upon delivery
Escrow Assistant
Coastal First Escrow
05.2018 - 12.2018
- Processing the opening of the escrow files to designated departments
- Receive, review, and receipt earnest money for all residential contracts
- Open title with designated title office
- Order all payoff's involved in transactions, property tax certificates, HOA resale certificates, and municipality lien status, / and or release
- Mailing and/or e-mailing opening escrow packages to agents, buyers, and seller packages
- Research customer files and prepare real estate closing documents
- Scanning of loan documentation and closed files for the escrow department
- Routinely collaborated with department managers to correct problems and improve services
- Utilize the RBJ escrow software program, for correspondence between agents, banks, and loan officers
- Requesting HOA and CCR 's documentation
- Confirm that all parties including the buyers, sellers and any agents receive a copy of final settlement statement prior to closing, after receiving lenders final approval
- Answering multi-line phone systems and directing calls accordingly, for escrow units
- Continually improving knowledge, skills and performance based on feedback from management
- Increase my productivity by implementing standard file processing procedures and organizing a supply ordering system
- Create UPS, FedEX, and GSO packages and call for messenger services when needed
Receptionist / Administrative Assistant
Merit Framing, Inc
03.2016 - 05.2018
- Greeted and welcomed guests in person and on phone
- Answered multi-line phone systems and directed inquiries to designated departments
- Maintained logbooks, including sign-in/out logs, front desk expenditures, and calls received
- Managed front office reception area by cleaning and organizing the desk and the visitor lobby
- Sorted daily incoming correspondence and mail FedEx and GSO
- Logged and stored yearly archiving of files from all departments
- Replenished office supplies, in the storage closet, when low
- Placed monthly supply and ink orders
- Verified potential employees using E-Verify
- Updated daily new employee company log
- Reviewed, completed, processed, e-mailed, and filed New Hire Applications
- Assisted in printing weekly employee timesheets for Payroll Administrator
- Assisted Accounts Payable with collecting lumber receivers, inputting credits in Excel Spreadsheets, and keeping track of storage bins
- Assisted Accounts Receivable department with filing of checks, insurance certifications, and confidential paperwork, inputting checks onto excel lead sheets, setting up payment schedules, and sending preliminary notices to builders
- Created new folders for Contract Administrator
- Assisted in coordinating events, meetings, company holiday parties, and company gatherings
- Daily job functions require me to have a strong working knowledge of translation of forms and/or conversation
Receptionist
Leonard Roofing, Inc
05.2015 - 11.2015
- Answered multi-line phone system in a professional manner and transferred calls to corresponding departments
- Filed confidential documents in various departments
- Copied and faxed important documents
- Picked up the mail for the company
- Managed customer service requests from builders
- Set up customer service appointments
- Direct Foreman for servicing
Medical Office Receptionist
Rancho Physical Therapy
05.2014 - 07.2014
- Answered telephones, greeted patients, entered patient demographics
- Facilitated daily administrative functions, including customer service, patient scheduling, and inventory management
- Sorted medical files, data entry
- Verified and collected patient medical insurance
- Ensured that patients and visitors were escorted to service areas beyond reception rooms
- Performed the tasks of receiving and distributing mail daily
- Organized and maintained a clean, efficient, and confidential work area
- Copied, scanned, and faxed important medical documents
- Assisted staff when needed
Medical Office Receptionist
Chino Hills Pediatric
11.2013 - 12.2013
- Greeted and checked in patients, and collected personal, medical, and insurance information
- Scheduled, rescheduled, and verified patient appointments
- Data entry
- Maintained patient flow by communicating patient arrivals or delays
- Managed office and medical supply inventories; received deliveries and organized supplies in stockrooms and exam rooms
Education
A.S. - Medical Administration Specialist
Platt College
Ontario, CA01.2013
Diploma -
Jurupa Valley High School
Riverside, CA01.2010
Skills
- Attention for detail
- Bookkeeping
- Excellent Communication Skills
- Quickbooks
- Vendor relationships
- Customer Service
- Problem-solving aptitude
- Multitasking Abilities
- Reliability
- Team building
- Professionalism
- Adaptability
- Quality Assurance
Languages
Spanish
Native or Bilingual
Timeline
Business Administrator
Golden State Auto Liquidators
03.2023 - Current
Administrative Assistant
Ronald W Strahan M.D.
03.2022 - 03.2023
Back Office/Service Manager
Valley Hot Spring Spas, Swim Spas, & BBQ Islands
04.2019 - 09.2020
Escrow Assistant
Coastal First Escrow
05.2018 - 12.2018
Receptionist / Administrative Assistant
Merit Framing, Inc
03.2016 - 05.2018
Receptionist
Leonard Roofing, Inc
05.2015 - 11.2015
Medical Office Receptionist
Rancho Physical Therapy
05.2014 - 07.2014
Medical Office Receptionist
Chino Hills Pediatric
11.2013 - 12.2013
Diploma -
Jurupa Valley High School
A.S. - Medical Administration Specialist
Platt College
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