Shandria Johnson
Summary
Detail-oriented professional specializing in customer service, inventory management, and administrative support. Expertise in enhancing operational efficiency and managing high-volume inventory and mail operations. Strong background in sales support, data entry, compliance procedures, and cross-functional collaboration, consistently achieving performance goals and delivering outstanding customer experiences.
Overview
5
5
years of professional experience
Work History
Inventory Clerk
UAB St. Vincent's
Birmingham
05.2025 - Current
- Managed and tracked inventory for 2,000+ medical supplies and equipment items, maintaining 98% inventory accuracy across multiple hospital departments.
- Reduced supply shortages by 35% through daily inventory audits, timely restocking, and proactive communication with clinical staff.
- Coordinated with nursing staff, physicians, and department managers to fulfill urgent supply requests with a 95% on time delivery rate.
Senior Sales Ambassador
CLEAR
Birmingham
12.2022 - Current
- Increased monthly sign ups by 80% through proactive customer engagement, and clear communication of CLEAR's benefits.
- Verified traveler identities and flagged inconsistencies, ensuring 100% compliance with TSA security protocols and enhancing traveler safety.
- Resolved member issues and tech-related concerns within CLEAR pods, facilitating smooth check-in experiences and improving customer satisfaction.
Mail Sorter
NCP Solutions
Birmingham
03.2021 - 12.2022
- Inspected and verified up to 8,000 printed items per shift for defects, removing substandard items to maintain quality standards.
- Sorted and distributed over 5,000 mail pieces weekly, ensuring accurate tracking logs.
- Monitored inventory and replenished stock of envelopes, labels, and cartridges, supporting seamless workflows.
Education
High School Diploma -
Woodlawn High School
Birmingham, AL06-2020
Skills
- Logistics Coordination
- Supply Chain Support
- Filing & Organization
- Attention to Detail
- Time Management
- Goal Achievement
- Verbal & Written Communication
- Conflict Resolution
- Team Collaboration
- HIPAA Awareness
Timeline
Inventory Clerk
UAB St. Vincent's
05.2025 - Current
Senior Sales Ambassador
CLEAR
12.2022 - Current
Mail Sorter
NCP Solutions
03.2021 - 12.2022
High School Diploma -
Woodlawn High School