Shandricka Lynch
User Operations Associate
Pineville,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Federal Correctional Officer
FCC POLLOCK
Pollock, LA
10.2021 - 05.2022
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Observed behavior of residents individually and in groups.
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
Billing Clerk
Sapphire Security Services, LLC /Private Security
Lake Charles, LA
09.2020 - 05.2022
- Executed billing tasks and recorded information in company databases.
- Monitored outstanding invoices and performed collections duties.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
- Created improved filing system to maintain secure client data.
Correctional Sergeant
Pine Prairie Correctional Center
Pine Prairie, LA
12.2017 - 06.2020
- Supervised [Number] employees and performance of tasks and managed [Number] offenders.
- Completed daily work report sheets and delegated tasks to employees.
- Handled inmate counts and searches for missing inmates.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Supervised dining hall, outdoor recreation area, vocational shop and inmate housing unit.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Residential Support Worker
Pinecrest Supports And Services Center
Pineville, LA
08.2013 - 12.2017
- Supervised [Number] residents within facility and on community outings.
- Helped build important life skills such as cooking and cleaning.
- Conducted resident checks during day and overnight hours on regular schedule to check health and safety status.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Remained alert to problems or health issues of clients and competently responded.
- Assisted residents with basic activities of daily living.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Monitored and assisted residents through individual service plans.
- Designed and implemented various activities to encourage socialization and aid residents in identifying potential.
- Scheduled and accompanied clients to medical appointments.
- Reported changes in resident condition and health to resident care manager.
- Used stretchers and wheelchairs to transport patients to treatment units.
- Provided patient care by supplying and emptying bedpans, applying dressings and supervising exercise routines.
Education
Associate of Applied Science - Business Administration
Central Louisiana Technical Community College - Alexandria
Alexandria, LA05.2017
Skills
- De-Escalation Techniques
- Daily Logs
- Facility Inspections
- Firearms Training
- Security Checks
- Safety and Security Enforcement
- Defensive Tactics
- Ethics
- Self-Defense
- Operational Efficiency
- Criminal Rights
- Financial Documentation
- Error Revision
- Invoicing Prowess
- Data Imports
- Account Posting
- Dormitory Program Operations
- Personal Care Assistance
- Daily Living Skills Instruction
- Incident Processing
- Ethical Standards
- Residential Support
- Ambulation Assistance
Timeline
Federal Correctional Officer
FCC POLLOCK
10.2021 - 05.2022
Billing Clerk
Sapphire Security Services, LLC /Private Security
09.2020 - 05.2022
Correctional Sergeant
Pine Prairie Correctional Center
12.2017 - 06.2020
Residential Support Worker
Pinecrest Supports And Services Center
08.2013 - 12.2017
Associate of Applied Science - Business Administration
Central Louisiana Technical Community College - Alexandria
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