SHANDRIKA DE LA LUZ
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Manager
El Paso Hockey Association ( El Paso Rhinos)
2023.07 - Current
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Promoted a culture of continuous improvement by encouraging team members to propose innovative solutions for increased efficiency and effectiveness.
- Met department budgets by monitoring and reporting on office expenses.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Created organized filing system to manage department documents.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Provided professional services and support in a dynamic work environment.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Veterinary Technician
Adobe Animal Hospital
2016.08 - 2022.11
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Collected and prepared specimens for laboratory testing.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Performed fecal examinations, urinalysis and bloodwork.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Collected patient biopsies and blood samples for laboratory analysis.
- Educated clients on nutrition, preventive health and other animal care.
- Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Obtained patient history from owners and performed physical examinations.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Performed dental cleanings using ultrasonic scaler.
- Restrained animals to protect veterinarians from potential harm.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Prepared, sterilized and maintained medical instruments and equipment.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Answered owner animal health questions and advised on best care practices.
- Assisted veterinarians with radiographs and ultrasounds.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Maintained detailed records of animal health care and diagnostic treatments.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Trained and mentored other LVT staff.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Administered medications to animals in treatment and documented changes in condition.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Administered vaccinations to variety of animal species.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Provided professional services and support in a dynamic work environment.
- Organized and detail-oriented with a strong work ethic.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered services to customer locations within specific timeframes.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Veterinary Technician
Vetco Clinics Affordable Pet Healthcare
2013.07 - 2020.01
- Collected and prepared specimens for laboratory testing.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Performed fecal examinations, urinalysis and bloodwork.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Educated clients on nutrition, preventive health and other animal care.
- Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
- Obtained patient history from owners and performed physical examinations.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Restrained animals to protect veterinarians from potential harm.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Answered owner animal health questions and advised on best care practices.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Trained and mentored other LVT staff.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Administered vaccinations to variety of animal species.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Provided professional services and support in a dynamic work environment.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered services to customer locations within specific timeframes.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Andress High School
El Paso, TX05.1994
Skills
Active Listening
Business Administration
Staff Management
Staff Scheduling
Company Representation
Office Supervision
Calendar Management
Customer Service Management
Mail handling
Supply Management
Flexible Schedule
Attention to Detail
Quality Standards
Organization and Multitasking
Certification
- Certified Veterinary Technician
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Manager
El Paso Hockey Association ( El Paso Rhinos)
2023.07 - Current
Veterinary Technician
Adobe Animal Hospital
2016.08 - 2022.11
Veterinary Technician
Vetco Clinics Affordable Pet Healthcare
2013.07 - 2020.01
High School Diploma -
Andress High School
- Certified Veterinary Technician
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