SHANDRIKA LAWSON
Fairburn,GA
Summary
Patient Account Specialist with extensive experience at Northside Hospital, specializing in workflow optimization and team coordination. Achievements include significant improvements in billing accuracy and effective peer mentoring. Strong conflict resolution skills contribute to enhanced efficiency and superior patient experiences in high-volume settings.
Overview
13
13
years of professional experience
Work History
Patient Account Specialist
Northside Hospital
Atlanta, GA
01.2022 - Current
- Act as a team lead for complex patient billing inquiries, guiding peers through insurance verifications and payment processes.
- Support onboarding and peer training for new hires, ensuring team adherence to department standards and hospital protocols.
- Serve as escalation point for sensitive patient accounts, collaborating across departments to resolve issues quickly and professionally.
HR Assistant
Benevis
Atlanta, GA
01.2019 - 01.2022
- Took ownership of recruiting coordination, ensuring a smooth candidate experience from scheduling to onboarding.
- Facilitated orientation and led HR policy walkthroughs for new hires, becoming a trusted point of contact during onboarding.
- Supported leadership with employee relations, including tracking grievances, assisting with documentation, and improving communication.
Billing Specialist
Benevis
Atlanta, GA
01.2016 - 01.2022
- Independently led billing dispute resolution, often collaborating with internal teams and external partners to resolve escalated cases.
- Created billing workflow checklists to improve consistency and accuracy among team members.
- Mentored new hires on billing systems, protocols, and client communication strategies.
Lead Receptionist
Children's Dental Group
Atlanta, GA
01.2013 - 01.2016
- Supervised day-to-day front desk operations and provided training to junior reception staff.
- Developed systems to improve patient scheduling, reduce bottlenecks, and enhance customer experience.
- Acted as the first line of leadership in handling patient complaints and feedback, resolving concerns with professionalism.
Education
High School Diploma -
Westlake High School
Atlanta, GA01.2012
Skills
- Staff coaching and training
- Workflow optimization
- Team coordination
- Conflict resolution
- Cross-department communication
- Customer service excellence
- Policy and compliance adherence
- High-volume scheduling
- Billing and revenue cycle
- Organizational skills
Timeline
Patient Account Specialist
Northside Hospital
01.2022 - Current
HR Assistant
Benevis
01.2019 - 01.2022
Billing Specialist
Benevis
01.2016 - 01.2022
Lead Receptionist
Children's Dental Group
01.2013 - 01.2016
High School Diploma -
Westlake High School
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