Shandriqua Wilder
Hockley,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Sagility
09.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Tax Preparer
Royalty Tax Service
01.2021 - Current
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Assessed client tax situations to determine best filing options.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Maintained compliance by adhering to current tax laws and regulations.
- Offered clients recommendations to reduce tax liabilities.
Customer Service Representative
The Connection
07.2023 - 09.2025
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Call Center Representative
Iqor Holdings US
08.2022 - 11.2022
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
Home Health Care Provider
Prime Care Health Care
07.2017 - 03.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
Education
Associate of Science - Health Administration
Colorado Technical University
Colorado Springs, CO12.2023
High School Diploma -
Hempstead High School
Hempstead, TX06.2010
Skills
- Lotus Notes
- Sales Expertise
- Credit Card Payment Processing
- Account Management
- Active Listening
- Order Fulfillment
- Verbal Communication
- Tax Laws
- Time Management
- Tax Audit Procedures
- Multi-State Tax Filing
- Tax Code Knowledge
- Household Chores
- Household Management
- Dietary Needs
- Mobility Support
- Clinical Quality Program Standards
- Provider Relations
- Data Entry Skills
- Application Verification
- Marketing Strategy Development
- Enrollment Assistance
- Medical Assistance
- Customer Inquiries
Timeline
Customer Service Representative
Sagility
09.2023 - Current
Customer Service Representative
The Connection
07.2023 - 09.2025
Call Center Representative
Iqor Holdings US
08.2022 - 11.2022
Tax Preparer
Royalty Tax Service
01.2021 - Current
Home Health Care Provider
Prime Care Health Care
07.2017 - 03.2021
Associate of Science - Health Administration
Colorado Technical University
High School Diploma -
Hempstead High School
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