Shandus Jenkins
Alexandria,LA
Summary
Serviced-focused General Manager dedicated to delivering positive guest experiences to promote loyalty and repeat business. Adaptive and deadline-oriented consistently executes multiple projects in high-stress environments. Detailed-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
35
35
years of professional experience
Work History
Training and Development Coordinator
Jena Choctaw Pines Casino
Dry Prong, LA
02.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
General Manager
Cracker Barrel Old Country Store
09.2009 - 12.2023
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics by conducting performance evaluations.
- Maximized efficiency by coaching and mentoring personnel on management principles and company procedures.
- Supervised 100+ employees including 4 Assistant Managers, Key Employees, Trainers, Cooks and Wait Staff. Partnered with Retail Manager to achieve company goals.
Lead Manager
Chili's Bar And Grill - Brinker International
08.2003 - 09.2009
- Evaluated employee performance and coached and trained to improve weak areas.
- Enhanced communication and collaboration among team members by organizing regular meetings and brainstorming sessions.
- Directed daily operations in areas of customer relations, food and labor costs, safety, sanitation, product preparation, and recruitment and training of staff.
- Monitored day-to-day operations to ensure compliance with established standards of product quality, service and clientele.
Assistant Manager
O'Charley's Restaurant & Bar
07.2001 - 08.2003
- Developed loyal and highly satisfied customer base due to this being a new unit opening.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated on the management of daily operations within the organization.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs of food and supply orders.
- Coordinated problem resolution strategies to improve procedures, systems, and staffing.
General Manager
Wendy's International LLC
01.1989 - 07.2001
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Started as a cashier and worked my way through the ranks to achieve General Manager.
- Team Member & Trainer 4 years
- Assistant Manager-4 years
- Store Manager-2 years
- General Manager-3 years
Paraprofessional
ARCO
01.1998 - 01.2000
- Trained and directly supervised 7 + persons with developmental disabilities to work in the community.
- Maintained excellent working relationships with local community, police, and citizens to ensure a quality of life for each individual.
Education
High School Diploma -
Wossman High School
Monroe, LA05.1988
Skills
- P&L Management
- Customer Retention
- Expense Control
- Loss Prevention
- Training and Coaching
- Employee Development
- Team Training and Development
- Staff Supervision
- Quality Management
Timeline
Training and Development Coordinator
Jena Choctaw Pines Casino
02.2024 - Current
General Manager
Cracker Barrel Old Country Store
09.2009 - 12.2023
Lead Manager
Chili's Bar And Grill - Brinker International
08.2003 - 09.2009
Assistant Manager
O'Charley's Restaurant & Bar
07.2001 - 08.2003
Paraprofessional
ARCO
01.1998 - 01.2000
General Manager
Wendy's International LLC
01.1989 - 07.2001
High School Diploma -
Wossman High School
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