Shandus Chark
Training & Development Coordinator
Alexandria,LA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
36
36
years of professional experience
Work History
Training and Development Coordinator
Jena Choctaw Pines Casino
Dry Prong, LA
02.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
General Manager
Cracker Barrel Old Country Store
09.2009 - 12.2023
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics by conducting performance evaluations.
- Maximized efficiency by coaching and mentoring personnel on management principles and company procedures.
- Supervised 100+ employees including 4 Assistant Managers, Key Employees, Trainers, Cooks and Wait Staff. Partnered with Retail Manager to achieve company goals.
Lead Manager
Chili's Bar And Grill - Brinker International
08.2003 - 09.2009
- Evaluated employee performance and coached and trained to improve weak areas.
- Enhanced communication and collaboration among team members by organizing regular meetings and brainstorming sessions.
- Directed daily operations in areas of customer relations, food and labor costs, safety, sanitation, product preparation, and recruitment and training of staff.
- Monitored day-to-day operations to ensure compliance with established standards of product quality, service and clientele.
Assistant Manager
O'Charley's Restaurant & Bar
07.2001 - 08.2003
- Developed loyal and highly satisfied customer base due to this being a new unit opening.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated on the management of daily operations within the organization.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs of food and supply orders.
- Coordinated problem resolution strategies to improve procedures, systems, and staffing.
General Manager
Wendy's International LLC
01.1989 - 07.2001
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Started as a cashier and worked my way through the ranks to achieve General Manager.
- Team Member & Trainer 4 years
- Assistant Manager-4 years
- Store Manager-2 years
- General Manager-3 years
Paraprofessional
ARCO
01.1998 - 01.2000
- Trained and directly supervised 7 + persons with developmental disabilities to work in the community.
- Maintained excellent working relationships with local community, police, and citizens to ensure a quality of life for each individual.
Education
High School Diploma -
Wossman High School
Monroe, LA05.1988
Skills
- P&L Management
- Customer Retention
- Expense Control
- Loss Prevention
- Training and Coaching
- Employee Development
- Team Training and Development
- Staff Supervision
- Quality Management
Timeline
Training and Development Coordinator
Jena Choctaw Pines Casino
02.2024 - Current
General Manager
Cracker Barrel Old Country Store
09.2009 - 12.2023
Lead Manager
Chili's Bar And Grill - Brinker International
08.2003 - 09.2009
Assistant Manager
O'Charley's Restaurant & Bar
07.2001 - 08.2003
Paraprofessional
ARCO
01.1998 - 01.2000
General Manager
Wendy's International LLC
01.1989 - 07.2001
High School Diploma -
Wossman High School