Shandy Lecourias
Baytown,TX
Summary
Experienced Supervisor with over 10 years of experience in Personnel Management. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
7
7
years of professional experience
Work History
President Elect
Texla Civilian Task Force
Deer Park, TX
10.2018 - Current
- Selected and managed Board and volunteer teams to maximize productivity while training staff on best practices and protocols.
- Supported and supervised team of over 250 Disaster Relief volunteer professionals.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term objectives, providing organization with strong and sustainable leadership.
- Led operational team in creation, roll out and management of new resources to increase effectiveness of resources.
- Conducted research on emerging trends within industry and capitalized on finds to develop new services and strategies.
- Spearheaded cross-functional initiatives across departments to achieve goals for safety and operational growth.
- Resolved issues and recommended actions based on production and compliance reports.
- Initiated operational improvements using lean methodologies to drive efficiency and reduce costs.
- Initiated on-time, under-budget project management to optimize performance.
- Integrated new media and web advertising initiatives into client's marketing strategies to enhance brand awareness.
- Diminished regulatory risks by overseeing adherence to federal, state, and local level safety regulations across projects.
- Employed optimal safety practices to reduce work site complaints, hazards, or incidents to improve overall well being of Volunteers and clients.
- Improved supply chain to reduce materials costs and optimize distribution.
- Orchestrated positive media coverage and stakeholder relations as public face of company.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic organizational needs, factoring in processes, employee knowledge and demands of current projects.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Directed staff and managed annual budget.
- Improved operational planning and organizational frameworks to enhance resource utilization and reduce waste.
- Prepared and recommended long-range plans for development of department personnel.
- Coordinated with drivers to organize timely pickup and delivery.
- Addressed driver communications and provided required data to drivers.
- Implemented and supported company quality and safety improvement efforts.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Conducted research to address shipping errors and packaging mistakes.
- Coordinated dispatching of up to 65 driving volunteers at any given time to accomplish delivery requirements.
- Reduced accidents by implementing improved safety standards and monitoring procedures.
- Built continuous improvement culture that attracted and retained high-performing volunteers while mitigating costs for our organization.
- Managed scheduling and task delegation for 400 member volunteer team.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Promoted brand at industry events and through ongoing networking efforts.
Oil Sales and Service Representative/ Driver
Heritage Crystal Clean
Baytown, Texas
04.2021 - 07.2021
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Set up appointments with potential and current customers to promote new products and services.
- Created sales objectives, prepared quotas and designed effective sales plans to drive business goals.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Exceeded established sales goals and increased client retention.
- Researched potential clients and markets to prepare for appointments.
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
- Networked at events and by phone to expand business profits and revenues.
- Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
- Managed new business development in Southeast Texas region by building and maintaining customer relationships and identifying needs and challenges.
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Developed and implemented sales strategies to increase revenue.
- Sold Oil Removal Services and Environmental cleaning and Safety Supplies; and served as resource and consultant to customer throughout sales process.
- Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
- Liaised with various department personnel to support order processing and product flow.
- Implemented and supported company quality and safety improvement efforts.
- Assessed Class B vehicles, managed maintenance and arranged for quality vehicles and personnel when needed.
- Identified and escalated driver issues outside established guidelines to Branch Manager.
- Worked closely with personnel, customers and contractors to resolve problems.
- Motivated workers to exceptional performance through implementation of new strategies.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
President Elect/ President
TPTF
Greater Houston Area Region 124, Texas
03.2020 - 12.2020
- Selected and managed board and members to maximize productivity while training personnel on best practices and protocols.
- Supported and supervised team of 110 professionals.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term objectives, providing organization with strong and sustainable leadership.
- Attended trade shows and client meetings, promoting company brand and building rapport with prospects and members.
- Spearheaded cross-functional initiatives across departments to achieve goals for organizational growth.
- Resolved issues and recommended actions based on collected data and compliance reports.
- Initiated on-time, under-budget project management to optimize performance.
- Integrated new media and web advertising initiatives into client's marketing strategies to enhance brand awareness.
- Diminished regulatory risks by overseeing adherence to safety regulations across projects.
- Improved supply chain to reduce costs and optimize distribution of organizational promotional products.
- Orchestrated positive media coverage and stakeholder relations as public face of company.
Buisness Development Manager
ASP Pools/ DBA Blue Plane LLC
Greater Houston, Texas
03.2019 - 02.2020
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Worked with existing customers to increase purchases of products and services.
- Negotiated, prepared and signed contracts with clients.
- Performed research to uncover potential target areas, markets and industries.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Generated new business with marketing initiatives and strategic plans.
- Created reports and presentations detailing business development activities.
- Collected data and performed customer needs analysis.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Consistently exceeded quotas through penetration of new accounts.
- Applied consultative selling techniques to prospect senior management to close business.
- Devised effective marketing, sales and other promotional initiatives.
- Prospected 50 new weekly leads using cold calling, site visits and customer referrals.
- Grew sales numbers by $ 240,000.00 through skilled sales support for new and existing customers.
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
- Partnered with business teams to align project goals with business strategy and define project milestones.
- Applied strategic negotiation and sales closing skills to bring in 250 new accounts over period of 30 days.
- Kept meticulous client notes in Trello and ASP Customer relationship management application.
Administrative Specialist
AMPAC Fine Chemicals LLC
La Porte, TX
10.2016 - 12.2017
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Prepared project documents, reports and brochures.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Maintained and optimized Project Manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Maximized quality assurance standards and controlled downtime to meet revenue targets.
- Supported enterprise-wide rollout of Maximo Asset Management tool by aiding with development and deployment of key features.
- Supported senior managers and department leaders by completing projects and problem resolution under tight schedule demands.
- Closely collaborated with project members to identify and quickly address problems.
- Reported on status for each project to appropriate stakeholders.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Compiled information from multiple, reliable sources and uploaded to system using Maximo Asset Management.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Supported project managers in managing schedules and milestones.
- Prepared and filed documents and collected data to track performance and efficiency.
- Worked with senior project managers to assist with day-to-day functions.
- Coordinated internal resources and third-party vendors for flawless execution of projects.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
Education
Associate of Arts - Honors Business Management
San Jacinto College District
Pasadena, TX12.2007
Skills
- Operational Excellence
- Change and Growth Management
- Integrity and Transparency
- Administrative Operations
- Advanced Planning
- Operational Analysis
- Opportunity and Risk Assessment
- Leadership and People Development
- Company Representation
- Employee Motivation and Performance
- Talent Recruitment
- Staff Training
- Remote Team Management
- Mission and Vision
- Results Orientation
- Deployment Management
Timeline
Oil Sales and Service Representative/ Driver
Heritage Crystal Clean
04.2021 - 07.2021
President Elect/ President
TPTF
03.2020 - 12.2020
Buisness Development Manager
ASP Pools/ DBA Blue Plane LLC
03.2019 - 02.2020
President Elect
Texla Civilian Task Force
10.2018 - Current
Administrative Specialist
AMPAC Fine Chemicals LLC
10.2016 - 12.2017
Associate of Arts - Honors Business Management
San Jacinto College District
Similar Profiles
Stacy GodshallStacy Godshall
Deputy Chief Architect / Operations and Strategy at U.S. Space Force, Task Force - Space FuturesDeputy Chief Architect / Operations and Strategy at U.S. Space Force, Task Force - Space Futures
Deandre FosterDeandre Foster
Supply Planner/Inventory Management Specialist at Air Force Civilian ServiceSupply Planner/Inventory Management Specialist at Air Force Civilian Service
Jil GreenJil Green
Management Analyst at Hill AFB UT (United States Air Force) - CivilianManagement Analyst at Hill AFB UT (United States Air Force) - Civilian
Kaylah RayKaylah Ray
Safety Technician at Sodexo USASafety Technician at Sodexo USA
Kiyomi LewisKiyomi Lewis
Kitchen Helper at Blessed Island CuisineKitchen Helper at Blessed Island Cuisine