Shane Alexander Leo
Toronto,Ontario
Summary
Customer-focused SaaS professional with extensive experience in customer enablement, managing enterprise relationships, and driving solution adoption. Proven track record of partnering with cross-functional teams to deliver exceptional customer outcomes in government, utilities, and telecommunications sectors. Skilled in executive relationship management, consultative problem solving, and aligning technology solutions with customer objectives.
Overview
11
11
years of professional experience
Work History
Senior Account Executive - Government & Utilities
Euna Solutions
01.2025 - 06.2026
- Managed strategic relationships across a 16-state portfolio of government and utility organizations, serving as a trusted advisor throughout the customer lifecycle.
- Partnered closely with implementation, product, and support teams to ensure successful onboarding and customer adoption.
- Collected and communicated customer feedback to Product Management, directly influencing the FY26 product roadmap.
- Delivered executive presentations, webinars, and product training sessions that increased customer engagement and platform utilization.
- Built strong relationships with executive stakeholders to align technology solutions with long-term organizational goals.
- Mentored Business Development Representatives and cross-functional teams on customer engagement best practices.
- Achieved 138% of quarterly quota while maintaining a customer-first approach.
Regional Sales Director
Paymentus Corporation
09.2019 - 01.2025
- Served as a strategic advisor to executive stakeholders, helping customers improve payment experiences and operational efficiency.
- Partnered with Customer Success and Implementation teams to ensure smooth onboarding, successful deployments, and long-term customer satisfaction.
- Conducted Executive Business Reviews, solution presentations, and customer education sessions.
- Built long-term relationships that supported customer retention, expansion opportunities, and ongoing product adoption.
- Worked closely with internal Product, Engineering, and Support teams to resolve customer challenges and enhance the overall customer experience.
- Consistently exceeded annual performance goals.
Account Executive
Oracle Cloud Infrastructure
Toronto, Ontario
08.2018 - 09.2019
- Consulted with customers to identify business objectives and align Oracle Cloud solutions with their long-term technology strategies.
- Supported customer adoption initiatives that increased cloud utilization and generated approximately $600K in annual revenue.
- Developed trusted relationships with customer stakeholders while collaborating internally to deliver successful implementations.
- Recognized for Highest Greenfield Pipeline Attainment and consistently exceeded quarterly goals.
Business Development Consultant - Enterprise
Oracle Marketing Cloud
03.2017 - 08.2018
- Consulted with enterprise organizations to understand business goals and marketing challenges.
- Collaborated with Account Executives and Solution Consultants to create tailored customer solutions.
- Built executive relationships that accelerated customer engagement and established long-term partnerships.
Account Manager
Hilti North America
03.2016 - 03.2017
- Managed an assigned portfolio of commercial customers while strengthening long-term business relationships.
- Delivered consultative recommendations that improved customer productivity and satisfaction.
- Coordinated with internal teams to resolve customer issues and ensure timely service.
- Consistently exceeded annual performance objectives through relationship-focused account management.
Assistant Manager
Enterprise Holdings
08.2015 - 03.2016
- Managed daily branch operations while delivering exceptional customer service.
- Maintained customer satisfaction scores above 90%.
- Resolved customer concerns quickly and professionally to ensure positive customer experiences.
- Earned Elite Sales Club recognition for five consecutive months.
Education
Bachelor of Arts - Liberal Studies, Communication
Holy Cross College
Skills
Professional Highlights
- 9+ years supporting enterprise SaaS customers
- Managed portfolios totaling nearly 2,000 enterprise and public sector customers
- Built trusted executive relationships across government, utility, telecommunications, and enterprise organizations
- Partnered with Product, Customer Success, Support, and Implementation teams to improve customer outcomes
- Influenced product roadmap through Voice of the Customer initiatives
- Extensive experience leading executive presentations, webinars, and customer training
- Consistently exceeded performance goals while maintaining a customer-centric approach
Timeline
Senior Account Executive - Government & Utilities
Euna Solutions
01.2025 - 06.2026
Regional Sales Director
Paymentus Corporation
09.2019 - 01.2025
Account Executive
Oracle Cloud Infrastructure
08.2018 - 09.2019
Business Development Consultant - Enterprise
Oracle Marketing Cloud
03.2017 - 08.2018
Account Manager
Hilti North America
03.2016 - 03.2017
Assistant Manager
Enterprise Holdings
08.2015 - 03.2016
Bachelor of Arts - Liberal Studies, Communication
Holy Cross College