Shane Allain

-Sanitized exam rooms and equipment used by chiropractors, acupuncture and massage therapists and replaced linens after use.

-Completed and logged weekly or monthly tasks such as deep cleaning of exam rooms, cleaning the hydrocollator and cold pack machines and restocking supplies.

-Scheduled appointments for clients following treatment plans created by the chiropractors and acupuncture therapists.

-Answered phone calls coming into the clinic to assist with rescheduling appointments, informing clients of the referral process or transferring callers to the appropriate personnel.

-Built and maintained customer and employee relationships through excellent customer service and effective communication.

-Scheduled primary care appointments such as physicals, immunization updates and sick visits along with behavioral health appointments for pediatric patients.

-Answered incoming calls from parents/guardians, social workers or other healthcare facilities looking to schedule appointments, refill prescriptions or be directed to the patient's empaneled care team.

-Scanned documents into patient charts such as insurance information, power of attorney, release of information, etc.

-Adapted to the many changes to guidelines due to the COVID-19 outbreak