Shane Avery
Shelton,WA
Summary
Self-motivated Operations Manager successful in collaborating with customers and employees to streamline and strengthen processes and improve shipment accuracy . Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. Detail-oriented Account Manager with many years of comprehensive experience managing employer-client relationships. Focused on managing accounts systematically to ensure accurate inventory level and shipment accuracy.
Overview
11
11
years of professional experience
Work History
Warehouse and Operations Manager
Costa Oro International
Tacoma, WA
03.2019 - Current
- Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality, and condition for a 50k sq ft green coffee warehouse.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels.
- Built our Washington branch from 10k sq ft to 29k sq ft to 50k sq ft warehouse over the past 5 years
- Created detailed reports on the performance of individual departments within operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Coordinated with customers to ensure timely deliveries of goods.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Guided employees on understanding and meeting changing customer needs and expectations.
Shipping Supervisor
Recreational Equipment Inc.
Kent, WA
01.2014 - 02.2019
- Coordinated inventory and cost control programs.
- Set up and operated production equipment in accordance with current good manufacturing practices and standard operating procedures.
- Planned and outlined work to meet production and schedule requirements.
- Worked with managers to implement the company's policies and goals.
- Managed quality control and maintained high level of customer satisfaction.
- Scheduled staff for optimal coverage to meet challenging daily objectives.
- Drove team performance through effective training, coaching and motivating of warehouse employees.
- Operated pallet jacks and forklifts safely and with a 0% incident rate.
- Unloaded and organized inventory from truck with hand trucks and pallet jacks.
- Verified and recorded the count and condition of inventory received.
Education
Associate of Arts - Fabrication and Metallurgy
Central New Mexico Community College
Skills
- Extensive experience in account management
- Incidents management
- Proficient with Microsoft Excel
- Proficient with 3PL warehouse management systems
- Strong written and verbal communication skills
- Efficiently manage high volumes of order fulfillment
- Inventory Management
- Logistics Coordination
- Supply Chain Coordination
- Adaptability and Flexibility
Affiliations
- Nominee for the REI Anderson Award--2015, 2017, 2018
In recognition of employees who embody REI's core values and exhibit outstanding leaderships among peers
Timeline
Warehouse and Operations Manager
Costa Oro International
03.2019 - Current
Shipping Supervisor
Recreational Equipment Inc.
01.2014 - 02.2019
Associate of Arts - Fabrication and Metallurgy
Central New Mexico Community College
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