Shane Bacalso Shank

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Helped store management meet standards of service and quality in daily operations.
• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Responded to and resolved customer questions and concerns.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

• First job with Starbucks
• Very high volume environment in addition to providing good customer service tasks essentially to learn about the company and become a capable Barista
• Enjoyed the work and felt comfortable in Starbucks work environment
• I felt that I could make a contribution
• Cleaned counters, machines, utensils, and seating areas daily.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Maintained regular and consistent attendance and punctuality.
• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

• First assignment in Texas
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
• Maintained high safety standards to ensure secure workplace for all employees and visitors.
• Collected, arranged, and input information into database system.

• Opened new store in a rural community Only the Manager and I had Starbucks experience
• During the first weeks, the focus was on training new employees, as well as performing usual tasks needed to serve customers
• From the beginning, the store experienced unanticipated volume, requiring an intense effort to maintain customary Starbucks’ standards and provide a gratifying customer experience
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
• Maintained database systems to track and analyze operational data.

• Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Created and maintained safe and secure work environments for employees.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures for new store opening

Was sent to Costa Rica from January 8 - January 11, 2025 to experience the coffee origin in Hacienda Alsacia, Costa Rica the first Starbucks Coffee Farm

• Maintained accurate financial records, including sales reports, expense tracking, and budget management.
• Developed loyal customer base by consistently delivering high-quality products and personalized service.
• Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
• Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
• Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
• Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
• Prepared annual budgets and monitored financial objectives.

• Maintained accurate financial records, including sales reports, expense tracking, and budget management.
• Developed loyal customer base by consistently delivering high-quality products and personalized service.
• Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
• Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
• Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
• Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
• Prepared annual budgets and monitored financial objectives.