Shane Bader
Houston,TX
Summary
Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Server/Trainer
Maggiano's Little Italy
Houston, TX
10.2022 - 04.2024
- Managed financial transactions by accurately calculating charges, issuing table checks, and collecting payments from customers.
- Ensured guest contentment by assessing meal quality and proposing supplementary dishes for enhanced sales.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Utilized a variety of teaching methods, including digital tools and hands-on practice, to accommodate different learning preferences.
- Worked directly with servers for many shifts during training process.
- Provided exceptional service to high volume of daily customers.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Bartender
Carrabba's Italian Grill
Houston, TX
11.2021 - 05.2022
- Processed payments accurately and efficiently with POS system.
- Developed good working relationships with fellow employees through effective communication.
- Resolved customer complaints in a professional manner.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Greeted customers and provided excellent customer service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Senior Installation Technician
Network DataCom Soulutions
Houston, TX
10.2018 - 10.2021
- Provided technical assistance and training to users in the use of newly installed systems.
- Assisted with the development of standard operating procedures for installation processes.
- Addressed any problems arising during or after installation process promptly.
- Collaborated with other technicians to identify areas needing improvement in installation processes.
- Provided technical support to customers in person, over the phone and via email.
- Resolved customer complaints in a timely manner by providing effective solutions.
- Conducted on-site assessments for new client installation projects.
- Managed multiple projects simultaneously while meeting deadlines.
Key Holder Supervisor
Carrabbas Italian Grill
Houston, TX
08.2016 - 09.2018
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Researched out-of-stock items to find additional inventory in other store locations.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Trained, managed and motivated employees to promote professional skill development.
- Mentored newly hired staff in upselling techniques to improve sales.
AT&T
Premise Technician
Houston, TX
01.2013 - 07.2016
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
Lutheran High North
Houston, TX06-1999
Skills
- Policy Enforcement
- Guest Relations Management
- Point of Sale (POS) system operations
- Team Member Training
- Order Management
- Safe handling procedures
- Quality Control
- Check payment processing
- Upselling strategies
Timeline
Server/Trainer
Maggiano's Little Italy
10.2022 - 04.2024
Bartender
Carrabba's Italian Grill
11.2021 - 05.2022
Senior Installation Technician
Network DataCom Soulutions
10.2018 - 10.2021
Key Holder Supervisor
Carrabbas Italian Grill
08.2016 - 09.2018
AT&T
Premise Technician
01.2013 - 07.2016
High School Diploma -
Lutheran High North
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