Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shane Bailey

Tacoma,WA

Summary

Dynamic Senior Support Engineer with over 15 years of experience in software implementation and database administration at Conduent/Symplr. Expert in HL7 specifications and Active Directory management, delivering robust solutions that enhance system performance. Proven ability to lead complex projects and provide exceptional enterprise support, ensuring seamless integration and client satisfaction.

Overview

2026
2026
years of professional experience

Work History

Senior Support Engineer

Symplr
04.2020 - Current
  • Led 25+ new installations and full-scale implementations of Midas Plus, a healthcare analytics platform, across hospitals and healthcare networks.
  • Delivered technical support and engineering for 300+ hospital clients using Midas Plus, a healthcare analytics platform.
  • Administered and optimized Intersystems Caché databases (96-192GB+ environments), including space management, performance tuning, and daily monitoring.
  • Configured and maintained HL7 interfaces using tools like Mirth and Corepoint, resolving integration issues to ensure seamless data exchange.
  • Delivered software support for system upgrades and deployments, including Active Directory (SSO + standard auth) integration for organizations with 1,000–10,000+ users.
  • Executed routine and emergency backup and disaster recovery procedures, reducing data restoration time by over 60% during outages.
  • Supported 40+ server migrations across Windows Server platforms (2012–2022), ensuring secure and uninterrupted transitions.
  • Extracted and transformed clinical data for reporting and regulatory use, supporting audit compliance and executive dashboards.
  • Conducted hands-on training sessions for 30+ internal staff, improving onboarding speed and reducing support tickets by 30%.
  • Diagnosed and resolved complex issues involving database performance, server infrastructure, and software functionality, improving system reliability and uptime.

Engineer - Service Delivery II

Conduent/Symplr
07.2018 - 04.2020
  • Delivered technical support and engineering for 300+ hospital clients using Midas Plus, a healthcare analytics platform.
    Led 30+ new system implementations and software upgrades annually across multi-site healthcare environments.
  • Administered and maintained Intersystems Caché infrastructure supporting clinical workflows for systems with 99.9% uptime SLAs.
    Developed and executed disaster recovery plans, reducing potential downtime by over 75%.
  • Integrated Active Directory (SSO and standard authentication) for enterprise user bases exceeding 9,000 accounts.
  • Troubleshot and resolved escalated incidents, averaging

Integration Engineer II

Sonic Healthcare USA
08.2017 - 03.2018
  • Analyzed, calculated, coordinated, built and reported lab LIS system test code mapping. Successfully implemented new LIS system for up to date HL7 v.3 standards. Wrote XML based format files for HL7 v.3 and integrated them into Corepoint engine and LIS.
  • Performed over 4000 EMR to LIS tests doing software integration testing for new LIS system.
  • Developed, Monitored, and maintained accounts for new implementations for customers coming on board sending lab data to a variety of Sonic's lab facilities.
  • Configured and managed HL7 data from Corepoint to LabGem and Apollo (LIS).

Technical Integration Engineer II - Enterprise

e-MDS (formerly McKesson Provider Technologies)
04.2016 - 04.2017
  • McKesson sold this health systems division to e-MDS in 2016. Same job description as below. Continued role as Systems Integrations Engineer from McKesson in transition to full time e-mds employee.

Technical Integration Engineer II - Enterprise

McKesson Corporation (business unit sold to e-MDs April 2016)
07.2013 - 04.2016
    • Worked with McKesson's enterprise customers on CDA and HL7 v.3. Wrote format files to export CDA information out of McKesson's health systems and and LIS systems.
    • Handled escalations and worked closely with development for identifying and writing up defects.
    • Handled Application support and data security policy primarily for Practice Partner, Medisoft Clinical, and Lytec MD infrastructure. Interface integration with Labcorp, EPIC, Cerner, Surescripts, and various LIS systems.
    • Provided Application and Database server administration for our hosted applications (electronic medical/health records, practice management, computerized order entry and appointment scheduler).
    • Server Support – Evaluated and reconfigured clients Windows/SQL setup, including relocating SAN disk space to engineer a robust, scalable, solution and custom SQL installation to reduce disc I/O time.
    • Researched, recommended and implemented network enhancements that improved system reliability and performance.
    • Created custom automation solutions for backup management, application management.
    • Trained internal employees and clients on SQL installation, configuration and management.
    • Trained new employees and wrote technical documentation. As a team mentor, I managed user accounts for clients (Active Directory) documentation for our internal and external (online answer book). Prepared and taught system administration courses at annual user group conference.
    • Served as a an internal escalation point for legacy and current products for support and services teams. In this role I also severed as a technical resource for new and beta products.
    • Assisted Tier III (development) with Visual Studio debugging. Installed and configured SQL Server 2005/2008/2012 applications (e.g., GIS, AutoCAD) on Windows 2008/2012 machines.
    • Patched/installed antivirus software. Performed Network maintenance, troubleshooting and monitoring security at client sites.

Technical Systems Engineer

McKesson Corporation
07.2010 - 07.2013
  • Operations related to integration, testing, deployment, implementation, and database security, queries, and maintenance.
  • Provided remote and on-site implementation and integration services for McKesson Practice Partner, Epic Bridges, Labcorp and Quest results, McKesson Paragon, Lytec MD, Practice Plus. Provided installation and configuration of third party database platforms, (SQL, Oracle, Faircom).
  • Wrote custom XML based format files for application integration for HL7 interfaces.
  • Collaborated with development and quality assurance departments to document and test software defects.
  • Product testing between DEV and production environments.
  • Created/Managed users Active Directory accounts.
  • Application troubleshooting with Visual Studio debugging tools.

Server Support Engineer

Microsoft Corporation
  • Provided technical support and troubleshooting for Windows Server environments, assisting business customers and IT professionals with server configuration, maintenance, and issue resolution.
  • Delivered pre- and post-deployment guidance on server infrastructure, including Active Directory, DNS, DHCP, Group Policy, and file/print services, ensuring optimal system performance and stability.
    Collaborated with customers to assess existing infrastructure, recommending best practices for upgrades, migrations, and system optimization.
  • Created detailed documentation and server deployment plans to support seamless integration into enterprise environments, minimizing downtime and enhancing operational efficiency.
  • Enhanced server performance by implementing efficient troubleshooting and maintenance procedures.

Education

Social Sciences

Vancouver Community College (Broadway)
Vancouver, British Columbia
01-2005

MCSE

BCIT British Columbia Institute of Technology
Burnaby, BC
2004

Skills

    Infrastructure and Server Management

  • Active Directory: Windows Server 2022, 2019, Legacy Platforms
  • Configuration and Management of Servers and Thin-Clients
  • Application/Database Server Management
  • Implementation of Web Servers (IIS)
  • Software Implementations, server migrations
  • 15 years application deployment, data migrations, server support and domain migration support

    • Database Administration and Support

  • Specialized in Intersystems Caché/IRIS database administration
  • Caché and IRIS system administration
  • Microsoft SQL / Oracle administration
  • Database support, queries, custom installs, maintenance

    • Interoperability & Health Data Exchange

  • HL7 specifications, mapping, interpretation; monitor and troubleshoot using analyst skill sets (HL7v2, v3, Mirth Connect, Corepoint)
  • 10 years experience with IHE (XDS, XCR)
  • HIE Implementations – Understanding of SSL/HTTPS and XML-based binding formats
  • Secure Direct Messaging
  • LIS system implementation

    • Software Development and Automation

  • Software build and implementation
  • Basic Scripting – PowerShell, DOS Batch, JavaScript, JSON/XML/HL7

    • Support & Documentation

  • Technical Writing
  • Enterprise Support
  • Data Conversions

Timeline

Senior Support Engineer

Symplr
04.2020 - Current

Engineer - Service Delivery II

Conduent/Symplr
07.2018 - 04.2020

Integration Engineer II

Sonic Healthcare USA
08.2017 - 03.2018

Technical Integration Engineer II - Enterprise

e-MDS (formerly McKesson Provider Technologies)
04.2016 - 04.2017

Technical Integration Engineer II - Enterprise

McKesson Corporation (business unit sold to e-MDs April 2016)
07.2013 - 04.2016

Technical Systems Engineer

McKesson Corporation
07.2010 - 07.2013

Server Support Engineer

Microsoft Corporation

Social Sciences

Vancouver Community College (Broadway)

MCSE

BCIT British Columbia Institute of Technology

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