Shane Baird
Thornton,CO
Summary
Dynamic leader and skilled front-end developer with a proven track record at Right Way Mechanical and Attitude Air. Excelled in customer relations and project management, significantly boosting client satisfaction and retention. Expert in HTML/CSS, enhancing operational efficiency. Achieved notable success in fostering team collaboration and driving innovative solutions.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
19
19
years of professional experience
Work History
Owner/Lead Installer
Right Way Mechanical
03.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Lead Installer
Attitude Air
01.2006 - 02.2021
- Improved customer satisfaction by providing efficient and accurate installations.
- Reduced installation errors, implementing thorough quality control measures.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
- Conducted post-installation inspections, guaranteeing customer satisfaction and addressing any concerns promptly.
- Developed customized installation plans to cater to individual client needs and preferences.
- Calculated materials and time needed for each job.
- Resolved technical issues efficiently, utilizing extensive knowledge of product specifications and performance capabilities.
- Participated in industry training programs, staying updated on the latest technologies and best practices in the field of installations.
Education
Certificate in Full Stack Web Development - Web Development
University of Denver
Denver, CO03.2025
Nate Certified - HVAC/R
Johnstone University
Denver, CO09.2015
GED -
GED Testing Remote
Denver, CO05.2007
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
- Team Oversight
- Front-End Development
- HTML
- CSS
- Javascript
- HTML5 Proficiency
- Code debugging
- CSS proficiency
Timeline
Owner/Lead Installer
Right Way Mechanical
03.2021 - Current
Lead Installer
Attitude Air
01.2006 - 02.2021
Certificate in Full Stack Web Development - Web Development
University of Denver
Nate Certified - HVAC/R
Johnstone University
GED -
GED Testing Remote
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