Shane Baptiste
Manchester
Summary
Adaptable and technologically skilled professional with a strong analytical mindset and proven ability to learn and master new systems quickly. Demonstrated expertise in diverse industries including IT, finance, real estate, digital media, and emergency response, showcasing versatility, problem-solving, and high-pressure decision-making skills. Proficient in programming, networking, blockchain, digital marketing, and financial trading platforms. Natural ability to integrate new technologies and optimize processes. Recognized for dependability, logical thinking, and attention to detail. Excels in both high-profile responsibilities and minute tasks. Thrives in independent and collaborative environments as a dedicated hard worker, constantly striving for efficiency, precision, and innovation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Night Auditor/Front Desk Supervisor
Island Hospitality Management
05.2023 - Current
- Enter customer data into room system and update information whenever patrons change rooms.
- Look over pending check-ins and payment processes to complete closing procedures.
- Keep accounts in balance and run daily reports to verify totals.
- Oversee night auditing of daily room occupancy and hotel revenue.
- Utilize PEP Property Management System to process daily financial reports, audit transactions, and prepare systems for the next business day.
- Manage Elavon Fusebox for secure payment processing, transaction verification, and reconciliation of nightly credit card settlements.
- Leverage Microsoft Outlook, Excel, and Office Suite to organize financial reports, generate audit documentation, and streamline guest account management.
- Perform late-night guest check-ins, respond to customer inquiries, and maintain hotel security and operational efficiency during overnight hours.
- Act as the primary IT and system troubleshooter for front desk technology, ensuring the integrity of property management software and reporting tools.
- Maintain compliance with financial regulations and hotel policies while optimizing workflow efficiency through automation and digital recordkeeping.
- Generate and print daily financial reports to track hotel performance.
Project Team Specialist
Best Buy
04.2022 - 05.2023
- Traveled to 30+ store locations across the United States, executing company-standard store layouts, blueprint implementations, and technology infrastructure upgrades.
- Specialized in structured cabling and network infrastructure, assisting with the installation and management of CAT 5/6 Ethernet cables (overhead and underground), LAN network devices, and POS system connectivity across multiple locations.
- Ensured the proper installation, configuration, and troubleshooting of network switches, routers, and access points, optimizing connectivity for retail operations.
- Verified the functionality of AC and USB-powered devices, ensuring compliance with power distribution standards and store-wide electrical safety protocols.
- Maintained and tested point-of-sale (POS) systems, ensuring seamless transactions through secure network connections and redundancy failovers.
- Oversaw proper switchboard connections and device integrations, troubleshooting networking issues to ensure reliable store-wide connectivity.
- Utilized SharePoint for accessing, updating, and managing company blueprints, specifications, and store infrastructure documentation.
- Applied extensive knowledge of hardware setup, formatting, and troubleshooting for computing systems, audio configurations, and entertainment devices to ensure optimal in-store performance.
Licensed Real Estate Agent
ROVI Homes
12.2021 - 03.2023
- Assisted clients in buying, selling, and renting residential and investment properties, providing market expertise and strategic negotiation.
- Utilized Dotloop for secure PDF preparation, digital signatures, and streamlined document management, ensuring efficient contract execution.
- Leveraged MLS (Multiple Listing Service) in Connecticut and Massachusetts to access full property data, conduct comparative market analyses (CMAs), and generate detailed house assessments for clients.
- Managed FollowUpBoss CRM to automate client outreach, streamline SMS and email communications, and track lead engagement for optimized sales conversion.
- Facilitated transactions with global clients, coordinating remote property searches, virtual tours, and long-distance negotiations to secure investment opportunities.
- Processed and verified financial, legal, and contractual documents, ensuring compliance with real estate laws and lender requirements.
- Designed digital marketing assets with Adobe Photoshop, Illustrator, and online media tools to enhance online, social media, and print advertisements, driving traffic and engagement.
- Developed and executed targeted email marketing campaigns, integrating Outlook and CRM systems to nurture client relationships and expand business opportunities.
Trading Associate
IM Academy
05.2019 - 04.2022
- Operated in a commission-based sales and education role, providing software training and market insights to clients seeking to improve their trading proficiency.
- Used MetaTrader 4 & 5 to instruct hundreds of individuals on executing trades, managing risk, and optimizing algorithmic strategies with broker integrations.
- Developed custom trading indicators and automation scripts using Python (MetaTrader 5 library) and MQL5, simulating trading activity for educational and research purposes.
- Conducted live Zoom seminars with PowerPoint presentations, educating global audiences on trading techniques, technical analysis, market structure, and execution strategies.
- Designed and provided training on Ethereum, Solana, and Binance Smart Chain-based smart contracts using Solidity, helping clients understand blockchain-based financial applications.
- Analyzed and explained market structures, asset volatility, leverage, and contract-for-difference (CFD) trading, bridging financial theory with practical execution.
- Assisted clients in understanding brokerage systems, liquidity providers, spreads, and order execution methods, ensuring efficient use of trading platforms.
- Traveled to 100+ locations nationwide to organize and lead live financial education seminars, presenting company resources and market insights.
- Gained extensive knowledge in global banking systems, asset management, and financial derivatives, leveraging insights to guide new traders in portfolio management.
- Created educational content and conducted interactive Q&A sessions to ensure client proficiency in various trading methodologies, risk management, and market psychology.
Firefighter
Hartford Fire Department
11.2017 - 03.2021
- Served as a career first responder, handling emergency 911 calls, including medical emergencies, structure fires, vehicle accidents, and hazardous material incidents.
- Operated under Incident Command System (ICS) protocols, making critical on-scene decisions regarding apparatus placement, tactical entry, evacuation routes, and fire suppression strategies.
- Earned multiple state certifications, including: Firefighter I & II (NFPA Standard) – Advanced firefighting tactics, leadership, and emergency response coordination.
Emergency Medical Technician (EMT) / Emergency Medical Responder (EMR) – Provided pre-hospital medical care, CPR, and trauma intervention.
Basic Life Support (BLS) & CPR Certification – Delivered life-saving medical assistance in high-pressure environments.
HazMat Operations & Awareness – Handled hazardous material incidents with containment, decontamination, and risk assessment.
Confined Space & Technical Rescue – Trained in high-angle rescues, water rescue, and rapid intervention techniques.
Driver/Operator Certification – Operated and maintained fire apparatus, ensuring proper equipment deployment. - Assisted in fire prevention education and acted as a public safety representative for the City of Hartford, conducting community outreach and safety demonstrations.
- Worked in high-stress, adverse conditions, requiring problem-solving, teamwork, and rapid decision-making under extreme circumstances.
Director and Editor
HI RES VISUALS LLC
02.2019 - 02.2020
- Operated a commission-based video production company, handling end-to-end video creation, editing, and post-production for clients across various industries.
- Used professional-grade camera equipment and gimbal stabilization to capture high-quality footage for commercials, events, and promotional content.
- Edited and arranged MP4 and high-resolution video files using Adobe Premiere Pro & After Effects, incorporating advanced color grading, motion graphics, and visual effects.
- Designed and produced digital assets with Adobe Photoshop, creating posters, flyers, t-shirt designs, mockups, stickers, and social media advertisements tailored to client needs.
- Optimized video content for various platforms, ensuring proper compression, resolution, and format compatibility for web, broadcast, and mobile distribution.
- Developed branding and visual storytelling strategies, enhancing client engagement through cinematic framing, transitions, and digital animation.
- Managed file organization, rendering workflows, and export pipelines, ensuring efficient project turnaround while maintaining high-quality standards.
- Provided technical consultation on video marketing and digital media strategies, advising clients on content distribution, engagement metrics, and audience targeting.
Fire Cadet
Hartford Fire Department
08.2015 - 11.2017
- Given the duties of performing firefighting-related tasks under supervision as well as learning of many directives, operations and procedures that City of Hartford and international firefighters use to conserve property, stabilize incidents and save lives.
- Training given on administrative roles in the public safety workforce, often given special service tasks, including, but not limited to, relocation of structure fire victims, public safety & fire safety awareness, transport of essential materials, and more.
Summer Youth Employee
Blue Hills Civic Association
06.2013 - 08.2014
- Participated in an early workforce development program, gaining foundational experience in employment, time management, payroll, workplace operations, and taxation.
- Worked on team-based projects to raise funds through organized events such as snack sales, car washes, and community service initiatives, learning financial planning and business operations.
- Developed resume-building skills and explored career planning, preparing for future employment in various industries.
- Learned the fundamentals of workplace professionalism, scheduling, communication, and adapting to structured work environments.
- Gained insight into franchise operations, organizational structures, and small business management, applying basic business principles to hands-on projects.
- Improved social, public speaking, and presentation skills through interactive sessions, team leadership opportunities, and client engagement.
- Worked with project teams to strategize, execute, and evaluate fundraising efforts, emphasizing collaboration, goal-setting, and problem-solving.
Education
Associate of Science - Computer Science
CT State Colleges And Universities
Connecticut, United States Of America02-2026
High school diploma - International Studies
Metropolitan Learning Center
Bloomfield, CT06.2016
Skills
- Fluent in JavaScript, C, Python, LUA
- Blockchain Development
- Computer Networking
- Fast Learner
- Microsoft Office
- Web Design
- Market Research
- Asset Management
- Incident Management
Certification
- Firefighter I, 03/01/18, Present
- Firefighter II, 03/01/18, Present
- Driver's License, 05/01/16, Present
- First Aid Certification
- CPR Certification
Groups
Heads Up! Hartford, 06/01/12, 08/01/16, At Heads Up! Hartford, young people from different geographical, economic and ethnic backgrounds work together to serve the community during the day and engage in various educational and recreational activities at night.
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Graphic design, Proficient, 09/01/21
Languages
English
Native or Bilingual
Spanish
Limited Working
French
Limited Working
Japanese
Elementary
Timeline
Night Auditor/Front Desk Supervisor
Island Hospitality Management
05.2023 - Current
Project Team Specialist
Best Buy
04.2022 - 05.2023
Licensed Real Estate Agent
ROVI Homes
12.2021 - 03.2023
Trading Associate
IM Academy
05.2019 - 04.2022
Director and Editor
HI RES VISUALS LLC
02.2019 - 02.2020
Firefighter
Hartford Fire Department
11.2017 - 03.2021
Fire Cadet
Hartford Fire Department
08.2015 - 11.2017
Summer Youth Employee
Blue Hills Civic Association
06.2013 - 08.2014
Associate of Science - Computer Science
CT State Colleges And Universities
High school diploma - International Studies
Metropolitan Learning Center
Similar Profiles
James HallJames Hall
Housekeeper at Island Hospitality ManagementHousekeeper at Island Hospitality Management
Amelia JenkinsAmelia Jenkins
Server at Red Island HospitalityServer at Red Island Hospitality
Ailynn ZunigaAilynn Zuniga
Front Office Supervisor at Island HospitalityFront Office Supervisor at Island Hospitality