SHANE BENNETT-WHITE
Hyattsville,US
Summary
Hardworking Data Transcriber known for fast typing skills and exceptional focus. Adept at completing projects with minimal supervision. Offering exceptional communication and interpersonal skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Student Fellow
Legends Charter School
08.2023 - Current
- Offered office hours and one-on-one meetings with students to provide additional support and guidance to students
- Advised and mentored students on navigating academic and professional goals with support and guidance
- Planned and delivered lectures and course materials to communicate course content and provide students with subject matter knowledge
- Kept accurate records of student performance to track student progress and provide feedback on performance
Warehouse Worker
Triple AAA
09.2021 - 01.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Consistently lifted materials weighing as much as 50 pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Customer Service
The Home Depot
02.2021 - 07.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Communicated with management when customer issues escalated and worked to find resolutions
- Handled customer inquiries and suggestions courteously and professionally
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
Sales Floor Associate
Community Forklift - Nonprofit Thrift Store For Home Improvement
01.2020 - 01.2021
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries
- Unloaded and stacked materials by raising and lowering lifting devices
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping
- Transported goods between warehouse locations according to shipment and storage needs
- Unloaded materials and goods at designated locations for best project availability
- Removed orders from storage, wrapped, and staged for shipments
Operations Associate
Legends Charter School
08.2022 - 08.2023
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Developed and implemented strategies to maximize productivity and streamline operations.
Education
High School Diploma -
Bladensburg High School
Bladensburg, MD05.2019
Skills
- Customer service skills
- Loading and unloading
- Operations support
- Warehouse Logistics
- Warehouse safety
- Product restocking
Timeline
Student Fellow
Legends Charter School
08.2023 - Current
Operations Associate
Legends Charter School
08.2022 - 08.2023
Warehouse Worker
Triple AAA
09.2021 - 01.2022
Customer Service
The Home Depot
02.2021 - 07.2021
Sales Floor Associate
Community Forklift - Nonprofit Thrift Store For Home Improvement
01.2020 - 01.2021
High School Diploma -
Bladensburg High School
References
References:
Reverend Gail Addison, President End Time Harvest Ministries
Reverend Mr. Robert White – Assistant Pastor St. Martin’s Catholic Church
Pastor Denise Johnson – Higher Calling Christian Ministries
Mrs. Diane Kanu – Former Principal EXCEL Academy PCS
Awards & Certifications:
Certified Personal Trainer
CPR Certified
Interests
Pathways to Career Success/Wellness Ambassador Leadership Program (2015-2019)
School Activities and Organizations:
Pathways to Careers Success
JROTC
Bladensburg Softball
Community Service:
EXCEL Academy PCS Field Day (2015 – 2017)
Colmar Manor Community Garden (2015 – 2016)
Cottage City Community Garden (2015 – 2016)
Clean up Green up Edmonston (2015)
Port Towns Day (2015, 2017)
Edmonston Youth Council (2016)
St. Martin’s Catholic Church (2015 -2018)
National Capital Food Bank Bladensburg (2016 – 2017)
Capital Area Food Bank Capital Heights (2016)
Assisted teachers for back to school – EXCEL (2017)
Higher Calling Christian Ministries Summer Camp (2015, 2017)
Hobbies:
Play video games
Love to workout
Basketball
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