Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shane Bores

Silver Springs,FL

Summary

A seasoned Regional Operations Supervisor and Service Operations Coordinator at Asurion, I excel in operational efficiency and outstanding communication. My leadership significantly enhanced customer satisfaction and loyalty, while my strategic planning and interpersonal skills fostered a culture of high performance and continuous improvement. Expert in staff supervision and compliance management, I drive organizational growth through targeted strategies.

Overview

16
16
years of professional experience

Work History

Regional Operations Supervisor

Asurion
11.2019 - 11.2024
  • Championed employee recognition programs to boost morale and incentivize top performance across the organization.
  • Spearheaded process improvements for enhanced customer satisfaction, leading to increased loyalty and repeat business.
  • Balanced multiple responsibilities concurrently demonstrating exceptional time management skills.
  • Mentored junior staff members in professional development workshops for continuous skill enhancement.
  • Analyzed key performance indicators to identify areas for improvement, implementing targeted strategies for success.
  • Led cross-functional teams on strategic initiatives, driving organizational change and growth.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Monitored and processed

Service Operations Coordinator

Asurion
06.2008 - 11.2019
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
  • Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
  • Boosted productivity by establishing effective communication channels between departments.
  • Worked with vendors to make purchases and reconcile invoices.
  • Contributed to the development of departmental policies and procedures ensuring consistency across the organization.
  • Reported issues to higher management with great detail.
  • Assisted in training of team members.

Education

GED -

Northwest Florida State College
Crestview FL
10-2007

Skills

  • Operational efficiency
  • Scheduling coordination
  • Excellent interpersonal skills
  • Standard operating procedures
  • Outstanding communication skills
  • Strategic planning
  • Staff supervision
  • Compliance management
  • Workforce planning
  • Staffing oversight
  • Report writing experience
  • Customer and vendor relations

Languages

English
Native or Bilingual

Timeline

Regional Operations Supervisor

Asurion
11.2019 - 11.2024

Service Operations Coordinator

Asurion
06.2008 - 11.2019

GED -

Northwest Florida State College

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Shane Bores