Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shane D. Bradley

Phoenix,AZ

Summary

Strong observational and analytical skills. Team player with an eye for detail. Quick to learn and apply new concepts.

Overview

15
15
years of professional experience

Work History

AVTO

Iconma/Cruise
02.2023 - Current
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Strengthened communication skills through regular interactions with others.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Learned and adapted quickly to new technology and software applications.

Contact Center Agent

Epiq Global
04.2022 - 01.2023
  • Maintained high call quality standards by adhering to company policies and procedures for each interaction.
  • Demonstrated exceptional multitasking abilities by navigating multiple systems simultaneously during calls to provide accurate information to customers quickly.
  • Reduced average call handling time through effective problem-solving skills and utilizing available resources.
  • Exceeded performance metrics consistently, showcasing dedication to providing excellent customer service.

Clean Room Technician

West Pharmaceuticals
05.2021 - 03.2022
  • Maintained clean, neat and organized work area to prevent safety hazards
  • Improved clean room efficiency by meticulously maintaining equipment and adhering to standard operating procedures.
  • Ensured compliance with industry standards through regular inspections, audits, and strict adherence to guidelines.

SMT Technician

Inovar
03.2018 - 08.2020
  • Collaborated with Quality Assurance to identify root causes of issues and implement corrective actions for continuous improvement.
  • Actively participated in ongoing training and development opportunities, ensuring up-to-date knowledge of industry best practices and advancements in SMT technology.
  • Played a key role in maintaining a high standard of product quality by consistently adhering to IPC-A-610 Class 3 standards throughout all assembly processes.
  • Streamlined workflow by maintaining an organized and clean work environment compliant with safety standards.
  • Trained junior technicians on proper handling of delicate electronic components during assembly processes to prevent damage or loss.

Warehouse Manager

Don Aslett's Cleaning Center
06.2017 - 03.2018
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Enhanced employee productivity, implementing effective scheduling and task delegation strategies.

Facilities Specialist

Utah State University, USU
09.2013 - 06.2017
  • Assisted with logistical requirements for events and meetings.
  • Assisted with meetings and conference room reservations.
  • Collaborated with cross-functional teams on facility projects, ensuring timely completion without disrupting daily operations.
  • Ensured facilities were well maintained and kept clean

QA Team Lead

Call Assistant
02.2009 - 09.2013
  • Managed resources effectively, ensuring optimal team performance and productivity.
  • Collaborated with cross-functional teams to identify areas for improvement in the defect review process.
  • Mentored junior QA analysts to develop their skills and contribute more effectively to the team.
  • Created a culture of continuous improvement within the QA team through regular training sessions and knowledge sharing activities.
  • Ensured company-wide compliance with state and federal guidelines

Education

High School Diploma -

Logan High School
Logan, UT

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Computer Literacy
  • Technical Aptitude
  • Critical Thinking
  • Excellent Communication
  • Organization and Time Management

Timeline

AVTO

Iconma/Cruise
02.2023 - Current

Contact Center Agent

Epiq Global
04.2022 - 01.2023

Clean Room Technician

West Pharmaceuticals
05.2021 - 03.2022

SMT Technician

Inovar
03.2018 - 08.2020

Warehouse Manager

Don Aslett's Cleaning Center
06.2017 - 03.2018

Facilities Specialist

Utah State University, USU
09.2013 - 06.2017

QA Team Lead

Call Assistant
02.2009 - 09.2013

High School Diploma -

Logan High School

Similar Profiles

CREATE PROFILE
Shane D. Bradley