Kimmy Kollman
Modesto,United States
Summary
Dynamic professional with a proven track record at Proco Products, Inc., excelling in invoice processing and conflict management. Skilled in fostering vendor relationships and enhancing team productivity through effective training and coaching. Demonstrates exceptional organizational skills and a commitment to improving customer service processes.
Overview
16
16
years of professional experience
Work History
Accounts Payable Specialist
Proco Products, Inc.
10.2021 - Current
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
- Reduced invoice processing time with accurate data entry and timely vendor communication.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Facilitated dispute resolution between company departments and vendors regarding payment issues or discrepancies in invoicing.
- Updated vendor information regularly, ensuring accurate contact details and banking information for prompt payments.
- Contributed to year-end closing process by ensuring all outstanding payables were accurately recorded and settled promptly.
- Assisted in the preparation of monthly financial statements by providing accurate accounts payable information.
- Matched purchase orders with invoices and recorded necessary information.
Salon Manager/Service Provider
Perfect Balance Day Spa
03.2014 - 07.2021
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Handled employee scheduling and coverage needs during business hours.
- Achieved personal sales goals by upselling products to meet individual needs.
- Enhanced team productivity with structured scheduling system, ensuring optimal staffing levels during peak hours.
- Delegated workplace responsibility to appropriate staff.
Customer Service Manager
Kohls Department Store
04.2009 - 02.2014
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Education
No Degree - Cosmetology
Federico Beauty Institute
Sacramento, CAHigh School Diploma -
Lodi High School
Lodi, CA05-2008
Skills
- Data inputting
- Invoice Processing
- Office Management
- Customer Service
- Organizational Skills
- Training and coaching
- Excellent multi-tasking ability
- Scheduling and calendar management
- Administrative Support
- Conflict Management
Timeline
Accounts Payable Specialist
Proco Products, Inc.
10.2021 - Current
Salon Manager/Service Provider
Perfect Balance Day Spa
03.2014 - 07.2021
Customer Service Manager
Kohls Department Store
04.2009 - 02.2014
No Degree - Cosmetology
Federico Beauty Institute
High School Diploma -
Lodi High School
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