Summary
Overview
Work History
Education
Skills
Timeline
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Shane Brewer

Penfield,PA

Summary

Dedicated Walmart Team Lead with nearly 10 years experience in addressing customer needs and leading a team to success. Adaptable leader and motivated to achieving success in a team-oriented environment. Thrives under pressure and meets goals. Prepared to help Walmart trailblaze in Digital excellence in a dynamic new position.

Overview

6
6
years of professional experience

Work History

Front End Checkout Team Lead

Walmart
10.2019 - Current
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Practiced the ten-foot rule by interacting with customers to give a good impression of the store and also boost customer experience ratings via 5 star surveys.
  • Offered hands-on assistance to customers, anticipating customer needs, and maintaining current knowledge of consumer preferences.
  • Oversaw cash handling procedures, partnered with asset protection to monitor long/shorts, and ensured correct till checkout/check-in procedures were executed accurately.
  • Coached and trained employees for handling various topics on the front end, coached by walking around with associates to identify areas for improvement on the front end, and responded to any concerns or questions that they may have had.
  • Helped develop a sense of empowerment with members of my team, oversaw and assisted with removing any obstacles in the way of their success, and helped associates with their own development at Walmart.
  • Managed disciplinary actions including coachings, courageous conversations, and terminations as needed.
  • Assisted associates with any issues involving technology at the workplace as needed.
  • Used reports such as the Money Services Dashboard and Front End Health Report to monitor success and areas of improvement in certain operations.

Customer Service Manager

Walmart
12.2017 - 09.2019
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Responded to alerts on the handheld device to quickly resolve any day to day issues that appeared on the front end
  • Monitored lines to ensure a speedy checkout experience and called for assistance as needed
  • Oversaw operations in the parking lot to promote a safe work environment for customers and associates.


Department Manager, D82 Impulse

Walmart
07.2017 - 12.2017
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Addressed on-hand issues, worked price changes, and stocked freight to the sales floor.
  • Managed the daily workload by prioritizing tasks correctly and delegating to associates as applicable.



Education

Bachelor of Arts - Music Education

Slippery Rock University of Pennsylvania
Slippery Rock, PA
05.2013

Skills

  • Reporting and Performance Analysis
  • Team Meetings
  • Originality and Creativity
  • Adapting to and promoting new technology
  • Conflict Management
  • Motivational Leadership
  • Customer Experience Enhancement
  • Serve Customer Needs

Timeline

Front End Checkout Team Lead

Walmart
10.2019 - Current

Customer Service Manager

Walmart
12.2017 - 09.2019

Department Manager, D82 Impulse

Walmart
07.2017 - 12.2017

Bachelor of Arts - Music Education

Slippery Rock University of Pennsylvania

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Shane Brewer