Shane Budge
Vancouver,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Field Representative
Yakult USA
, OR
03.2017 - Current
- Conducted surveys and interviews with field participants to gather data.
- Networked at industry events and conferences to generate leads and promote offerings.
- Helped to introduce and grow brand awareness in the Pacific Northwest
- Networked with potential distributors and customers to reach new markets and expand brand awareness.
- Analyzed buying trends at each store location to identify appropriate mix of inventory items for top-tier sales.
- Explained product features and benefits to company staff members and customers.
- Assessed condition of shipped products upon arrival to meet quality standards.
- Participated in trade shows and exhibitions as required by company management.
- Assisted with customer requests and answered questions to improve satisfaction.
Manager
WinCo Foods
Vancouver, WA
02.2005 - 10.2017
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assisted customers with selection of produce items upon request.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
- Analyzed sales data from previous months to identify trends in purchasing behaviors.
- Assisted customers with produce questions and special orders..
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored inventory levels of fresh produce, ensuring optimal stock levels were maintained.
- Provided training to new staff members on proper handling techniques of produce items as well as customer service expectations.
- Recruited and trained new employees to meet job requirements.
- Received produce deliveries and unloaded produce.
- Developed and implemented daily, weekly, monthly operational plans for the Produce Department.
- Trained and coached new team members.
- Resolved customer complaints or inquiries in a professional manner according to company policies.
- Participated in quarterly inventory counts and conducted inventories.
- Supervised staff members in the Produce Department, providing guidance on customer service standards and procedures.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
Skills
- Trend Tracking
- Growth Planning
- Trend Monitoring
- Market Understanding
- Customer Relations
- Staff Management
- Complex Problem-Solving
- Team Leadership
- Time Management
Timeline
Field Representative
Yakult USA
03.2017 - Current
Manager
WinCo Foods
02.2005 - 10.2017
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