Summary
Overview
Work History
Education
Skills
Timeline
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Shane Butters

Shane Butters

Londonderry,NH

Summary

Adept at fostering community integration and independence, I excelled in enhancing social skills and safety for Easterseals New Hampshire's clients. My background in customer service and compassionate caregiving, coupled with a knack for team collaboration and client documentation, significantly improved client satisfaction and operational efficiency.

Overview

11
11
years of professional experience

Work History

Direct Support Professional

Easterseals New Hampshire
Concord, NH
10.2023 - Current
  • Facilitated social interactions between participants and their peers in the community.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Provided guidance and support to ensure safety of individuals served.
  • Instructed individuals in self-advocacy skills to increase autonomy and decision-making abilities.
  • Assisted individuals in development of social skills to become integrated in community.
  • Assisted individuals in learning and developing new skills.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.

Host

Coachstop Restaurant and Tavern
Londonderry, NH
08.2021 - 11.2024
  • Educated newcomers regarding operational procedure compliance.
  • Provided constructive feedback and one-on-one coaching to employees.
  • Welcomed patrons and collected seating details.
  • I answered the telephone to provide dining information and take reservations.
  • Worked with front of house staff to rearrange tables for customer accommodation.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Informed server upon seating guests in designated section to ensure swift service.
  • Accommodated guests with children and special needs to promote a comfortable dining experience.
  • Offered seating and other special accommodations to customers according to preferences, and dining area volume.
  • Supported serving staff, food runners, and bussers to keep the dining room presentable and ready for guests.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
  • I greeted customers, answered questions, and recommended specials to increase profits.
  • Greeted incoming guests to escort them to the assigned dining area and present the menus.
  • Built positive relationships with other front-of-house and kitchen staff.
  • I stayed attentive to server availability and table turnover to quickly seat guests.
  • Communicated with servers about new tables, changes in food availability, and customer comments.
  • Helped restaurant staff set up small and large events to coordinate a smooth execution.
  • Answered phones promptly to record and confirm reservations.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
  • Performed regular restroom checks to restock supplies, and handle minor cleaning.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Completed closing duties by emptying trash, safeguarding alcohol, and polishing silverware.
  • Took reservations over phone and in person.
  • Assisted servers in seating guests by escorting them to their tables.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.

Crew Trainer

McDonald's
Londonderry, NH
08.2013 - 08.2020
  • Provided constructive feedback and one-on-one coaching to employees.
  • Instructed new team members on correct procedures for operations.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Monitored training activities occurring on construction crews to promote maximum crew safety, performance and effectiveness.
  • Planned and delegated group and individual work assignments to trainees.
  • Executed hands-on preventive maintenance and repairs to keep equipment functional.

Education

Associate of Science - Fire Science

Lakes Region Community College
Laconia, NH
05.2018

Skills

  • Customer service
  • Reservations
  • Takeout order processing
  • Server Support
  • Guest Relations
  • Team Collaboration
  • Table bussing
  • Food Station Setup
  • Cleaning and sanitation
  • Table setting arrangements
  • Dining customer service
  • Positive and professional
  • Client documentation
  • Transportation
  • Behavior redirection
  • Behavioral support
  • First aid and CPR
  • Progress documentation
  • Verbal and written communication
  • Compassionate caregiving
  • Client transportation
  • Compassionate client care

Timeline

Direct Support Professional

Easterseals New Hampshire
10.2023 - Current

Host

Coachstop Restaurant and Tavern
08.2021 - 11.2024

Crew Trainer

McDonald's
08.2013 - 08.2020

Associate of Science - Fire Science

Lakes Region Community College

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Shane Butters