Shane Cervantes

Recruitment:

• Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
• Creation of offer letters.
• Employment verification and/or reference verification.
• Education verification.
• PCF verifications.
• IT ticket creations.
• Maintained human resources records by processing applications and resumes.
• Assemble new hire onboarding folders.
• Assist with the New Hire Orientation check-in process.
• Employee badge creation.
• Communicate and coordinate with vendors for new-hire physicals.
• Outsource and coordinate outpatient centers for physicals when onboarding remote candidates.
• Update the recruitment tracker weekly.
• Update and share weekly recruitment efforts with hiring managers and their supervisors, based on their current open positions.
• Submit PRFs to the VP and Chief Medical Director for approval and signature.

Provider Recruitment:

• Coordinate and assist with scheduling site tours with GVHC employees, office sites, medical directors, regional directors, and potential candidates.
• Scheduling virtual interviews.
• Reimbursements.
• Creation of Itineraries.
• Dining reservations.
• Hotel accommodations.
• Flight reservations.

HR Duties:

• Provided essential support to address individual HR needs of employees.
• Safeguarded human resource information, maintaining employee confidence and protecting operations.
• Process and route personnel records requests.
• Answer and route incoming HR phone calls, and office drop-ins.
• Assist with new vendor relationships, such as The Noble Group.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Document editing.
• Assist the team with various duties as needed.

• Perform public information and relations assignments, including receiving office visitors and telephone callers, and providing comprehensive information about Department policies, functions, and procedures; receive and handle public complaints; prepare and process requests for refunds to customers; mail out notices to the public; and forward technical questions to the appropriate department. Develop, prepare, create, and process activity reports, special reports, and forms; input data into computer records and generate reports; maintain online databases and operate a variety of office equipment; type or use a word processing program to prepare a variety of documents; proofread various documents; and maintain filing of all original documents. Develop information systems and prepare distributions of forms and public notices related to Department functions. Schedule tours and demonstrations at City facilities. Prepare and distribute bills related to Department functions; maintain and update accounts receivable data; maintain chain of custodies and function codes to verify billing prices; maintain Department and/or work unit payroll information for submission to City Finance, as needed; and track staff time for grant projects. Prepare, process, calculate and route accounts payable, Request for Proposals (RFP), and requisitions and purchase orders; process payment requests from vendors and contractors; and review and manage invoices. Receive and distribute Department and/or work unit mail and payroll checks, as needed; maintain inventory of office supplies; and enter department timesheets.

• Add new jobs to QuickBase (QB), Updating and modifying job changes within QB, create & manage weekly project tracker, create job folders on project server, manage e-filing of emails to project server for all jobs, requesting new contracts and adding to QB, maintaining the ARIBA mismatched PO report, maintaining job statuses within QB, ensure compliance with Southern California Edison

• Manage order processing and invoicing for all Amazon accounts (Vendor Central USA & Canada, and Seller Central), assist General Manager with recruiting, hiring, interviewing, and training
• Function as first point of contact and as a gatekeeper and acts as the external face for initial contact for Young Nails
• Answers the phone line for the CEO, GM and HR requiring discretion, independent judgment, an in-depth understanding of each executive in the Office to provide customers with accurate information
• Continues to manage these duties along with all other previous roles and tasks as required
• Project Manager: creation of new projects, creation of new items/inventory, conduct weekly team meetings, create and manage project trackers
• Executive Assistant to CEO and General Manager: calendaring, travel bookings, run errands, pickups and deliveries of material, filing, preparing travel documents, preparing tradeshow documents, tradeshow bookings, assist onboarding of new hires, assist enrollment of health insurance, work comp claims, assistant to HR, EU export documents, SDS handling, collect distribution inquiries, maintain professional work environment, phone messages, shipping, assist with major vendor accounts, inventory corrections, emailing on behalf of CEO or General Manager, product sampling, light travel, assist other departments as needed, creation and submission of vendor new item forms, creation of new vendor accounts, assist shipping department, pull permits, purchasing, responsible for records management of highly confidential and sensitive documents, including sensitive and confidential information regarding employees
• Professional Customer Service: order processing, invoicing, processing payment transactions, collect customer data, referrals, office machines, RMA's, customer interaction via Olark, emailing customers, data entry, multi-line phones

• Manage front desk, greeting patients, appointment scheduling, multi-line phone, phone messages, injections, preparing paperwork, office machines, collect patient data, referrals, maintain professional work environment, collection of monies, customer service, assisting physician during minor surgeries and procedures, rooming patients, pharmacy calls, obtain lab results, scheduling surgery procedures, use of EMR, assist with orthotic casting

• Patient intake, specimen collection, injections, EKG's, Holter monitor, vitals, assisted physician during minor surgeries and procedures, multi-line phone, office machines, customer service, collection of monies, filing, preparing charts, use of EMR, obtain lab results, pharmacy calls, greeting patients, appointment scheduling and confirmation calls, obtain insurance authorizations/verifications, referrals