Shane Chatwood
Buffalo
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Behavior Technician
Autism Learning Partners, Downey CA
06.2025 - Current
- Implemented individualized treatment plans to enhance client behavioral outcomes.
- Conducted assessments to identify client needs and develop effective strategies.
- Collaborated with multidisciplinary teams to optimize care coordination and support services.
- Trained and mentored junior staff on behavior intervention techniques and documentation practices.
Teller
M&T
11.2021 - 05.2023
- Was responsible for auditing all deposits and withdrawals of cash in the facility
- Tasked with continually consolidating and recounting the loose cash and coins within the bank
- Provided monetary services for other internal departments
- Supported various ATMs and branches in the foot print
- Often handled and was responsible for sums of money in large dollar ranges
Floor Attendant
Tioga Downs Casino
07.2018 - 01.2020
- Actively attended to guests needs while they were on the gaming floor these needs included problem resolution and cash winnings payouts
- Spoke face-to face with guests in and proper and professional manner
- Utilized my ability to deescalate situations while showing empathy towards the guests
- Granted authority to open a machine on a live floor to assist in cash voucher retrieval
Customer Service Representative
Hamburg Gaming
02.2016 - 07.2018
- Greeted guests at the Customer Service counter in order to assist them with their needs
- Upsold guests on the player rewards system as well as encouraging higher tiers for better rewards
- Provided information and clarification of the facilities’ player rewards program
- Listened to customer’s concerns to either resolve their issues or provide alternatives
- Often worked at a high yet calm pace to keep up with the overflowing line of customers
Cage Cashier
Hamburg Gaming
07.2014 - 02.2016
- Greeted guests often as one of their first interactions entering the gaming facility
- Provided teller transactions including cash exchanges, cash voucher redemptions and credit card advances
- Assisted guests to improving their casino experience by suggesting player rewards and other perks offered
- Often needed to work quickly yet accurately under video surveillance to keep up with customer demand
- Managed a cash drawer, lottery tickets and cash advance slips to keep an accurate count of cash on hand
Education
General Education -
Erie Community College
Orchard Park, NY01.2013
Regents Diploma - undefined
Eden Jr/Sr High School
Eden, NY06.2012
Skills
- Active listening
- Data collection
- Documentation skills
- Prompting and fading strategies
- Skill development
- Client relationship development
Timeline
Behavior Technician
Autism Learning Partners, Downey CA
06.2025 - Current
Teller
M&T
11.2021 - 05.2023
Floor Attendant
Tioga Downs Casino
07.2018 - 01.2020
Customer Service Representative
Hamburg Gaming
02.2016 - 07.2018
Cage Cashier
Hamburg Gaming
07.2014 - 02.2016
Regents Diploma - undefined
Eden Jr/Sr High School
General Education -
Erie Community College
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