Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shane Chavis

Charlotte,NC

Summary

Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.

Overview

8
8
years of professional experience

Work History

Assistant General Manager

Dilworth Car Wash
10.2024 - 07.2025
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Resolved problems promptly to elevate customer approval.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.

Logistics Account Executive

Total Quality Logistics Inc.
04.2024 - 08.2024
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.
  • Prospected new sales leads from directories, referrals and partners.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Set up appointments with potential and current customers to promote new products and services.
  • Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.

Assistant Manager

Take 5 Car Wash
02.2022 - 03.2024
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Engaged in membership sales to drive more revenue into the company (top seller for store and district)

Lead Attendant

Autobell
05.2020 - 08.2021
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Greeted customers and offered them assistance.
  • Managed check-in and check-out process of items.

Maintenance Crew Member

McDonald's
12.2019 - 04.2020
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
  • Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Oversaw use and maintenance of machines such as lights and fans and plumbing, hydraulic, electrical and pneumatic systems.
  • Followed routine maintenance checklist.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
  • Properly handled, transported, and disposed of recycled materials.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Positively engaged with customers and maintained professional appearance as company representative.

Independent Contractor

Spacewalkinc
06.2017 - 08.2019
  • assisted in the day to day operations of setting up and taking down inflatables throughout the city
  • ability to work hard on my feet in the grueling heat
  • ability to work 10+ hour shifts
  • ability to lift 100+ pounds
  • ability to communicate effectively with clients and team members in order to ensure safe operations

Store Front Staff Member

CVS Pharmacy
03.2018 - 05.2019
  • Helped set up displays and arranged merchandise to promote sales.
  • Maintained cleanliness of store by sweeping, dusting and removing trash.
  • Operated cash registers, accepting payment and making change.
  • Greeted guests and answered questions about merchandise.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

Associate of Arts - Associates of Arts

Central Piedmont Community College
02.2024

High School Diploma -

Northwest Guilford High School
05.2019

BBA - Finance

University of North Carolina At Greensboro
Greensboro, NC
01-2027

Skills

  • Shipping coordination
  • Logistics Analysis
  • Warehouse Management
  • Demand forecasting
  • Sales Support
  • Team Collaboration
  • Analytical Skills
  • Revenue Generation
  • Network development
  • Attention to Detail
  • Interpersonal Skills
  • Product Sales
  • Account development
  • Multitasking
  • Problem-Solving
  • Strategic Planning
  • Adaptability and Flexibility
  • Continuous Improvement
  • Goal Setting
  • Lead Generation
  • Customer Needs Assessment
  • Reliability
  • Professionalism
  • Self Motivation
  • Relationship Building
  • Sales Techniques
  • Customer Relations
  • Inventory Management
  • Excellent Communication
  • Staff Training
  • Professional Demeanor
  • Time Management
  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Employee scheduling
  • Customer relationship management (CRM)
  • Operations oversight
  • Business development
  • Strategic planning skill
  • Effective leader
  • Decision-making
  • Financial reporting

Timeline

Assistant General Manager

Dilworth Car Wash
10.2024 - 07.2025

Logistics Account Executive

Total Quality Logistics Inc.
04.2024 - 08.2024

Assistant Manager

Take 5 Car Wash
02.2022 - 03.2024

Lead Attendant

Autobell
05.2020 - 08.2021

Maintenance Crew Member

McDonald's
12.2019 - 04.2020

Store Front Staff Member

CVS Pharmacy
03.2018 - 05.2019

Independent Contractor

Spacewalkinc
06.2017 - 08.2019

High School Diploma -

Northwest Guilford High School

Associate of Arts - Associates of Arts

Central Piedmont Community College

BBA - Finance

University of North Carolina At Greensboro

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