Shane Cherry
Pueblo,CO
Summary
Accomplished Store Manager at Big 5 Sporting Goods, adept in customer service management and problem-solving, significantly improved customer satisfaction. Expert in multitasking, fostering a positive environment, and mentoring staff to excel. Streamlined operations at Sofa Mart, enhancing efficiency and safety. Proven track record in boosting sales and minimizing shrinkage through strategic planning and excellent customer relations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Store Manager
Big 5 Sporting Goods
09.2011 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Approved regular payroll submissions for employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Warehouse Manager
Sofa Mart
09.2007 - 04.2010
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
Education
Bachelor of Arts - Christian Education of Children
MidAmerica Nazarene University
Olathe, KS05-2002
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Friendly and positive
- Training and mentoring
- Customer response
- Accurate money handling
Certification
- CPR/AED Certification
- First Aid Certification
Timeline
Store Manager
Big 5 Sporting Goods
09.2011 - Current
Warehouse Manager
Sofa Mart
09.2007 - 04.2010
- CPR/AED Certification
- First Aid Certification
Bachelor of Arts - Christian Education of Children
MidAmerica Nazarene University
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