Shane Chikerema
Lanham,MD
Summary
Diligent Technical Intern with solid background in Administrative work and enthusiasm for completing data analysis and enacting process improvements. Well-versed in solving technical business problems with minimal direction as well as operating in team-based environments.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Athletic Performance Inc
Crofton , Maryland
2021.04 - 2022.01
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Use online computer software for member check-ins, updating member accounts as needed
- Perform cash, check, and credit card transactions accurately
- Schedule courts and program services for members
- Attend all scheduled meetings and trainings
- Understand and uphold club building, facilities, service, program, and emergency procedures
- Understand and follow employee standards of conduct and ethics
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided information regarding charge accounts and loyalty programs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered excellent customer service, resulting in consistent 95% customer satisfaction rating.
Administrative Assistant
KC Autologistics
Lanham , MD
2017.09 - 2020.12
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 80%.
- Evaluated and adopted and adopted new technologies to address industry needs.
- Created new system for recording customer notes and documenting solutions, ensuring consistency among drivers.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Improved Driver times by 30% by Implementing system that help guide drivers navigate their routes efficiently
Teacher's Assistant
Garrett College
Mchenry , MD
2016.09 - 2017.03
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
- Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
- Taught correct hand placement for typing and basic computer skills.
- Compiled, administered and graded examinations or assigned work to others.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Utilized answer sheets and electronic marking devices to grade homework and tests, accurately computing and recording results.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Organized and guided skills practice, research and memorization tasks for students.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
- Raised Student avergage grades by 8% from previous semester
ATHLETIC DIRECTOR ASSISTANT
Garrett College
McHenry , MD
2015.09 - 2016.05
- Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
- Ordered equipment for all sports and kept meticulous records on athletic equipment inventory.
- Assisted Athletic Director in development of annual budget and its implementation.
- Assisted Athletic Director in coordination of support personnel for all athletic contests, including game management, ticket sales, security, athletic trainer and emergency personnel and apparatus.
- Assisted Athletic Director in ensuring that all applicable laws and regulations relating to athletics are applied and followed, including Title IX and other federal laws and regulations, state laws and regulations.
- Coordinated with others for purpose of scheduling ancillary activities that occur prior to, during, and after sporting events, such as musical programs, press boxes, scorers tables, half-time programs, police coverage, ticket sales, availability of on-site medical care, concessions, custodial services, and other related activities
- Supervised student grades for eligibility requirements and collected paperwork for annual physicals.
- Assigned work to staff, set schedules and motivated strong performance in key areas.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Established vendor relationships to access timely services in support of events.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Creates materials to publicize athletic and sporting events, both in printed and electronic formats, for purpose of disseminating information and fostering enhanced awareness among students, staff, and community in recognizing and supporting school's athletic programs and attending events.
- Maintained professional relationship with media sources for purpose of providing information regarding schedules, postponements or cancellations, sporting event statistics, records, and other relevant information.
- Kept student athlete satisfaction rate of 98%
- Teams Maintained GPA of 3.25,highest GPA average in 5 years
Delivery Driver
PAPA JOHNS
New Carrollton , MD
2015.05 - 2015.09
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
- Averaged customer satisfaction rating of 95% my entire tenure working here
Education
Expected Graduation 08/2023 - Information Systems And Technology Management
University of Baltimore
Baltimore, MD08.2023
Associate of Arts - Business Administration
Garrett College
Mchenry, MD05.2016
High School Diploma -
Leavenworth Sr High School
Leavenworth, KS05.2013
Skills
- Help Desk Support
- Reading Comprehension
- Printers and Peripherals
- Deskside Support
- Hardware Inventories
- Client Relationships
- Microsoft Operating Systems
- Incoming Call Management
- Microsoft Windows and Office
- Organizational Skills
- Analytical and Methodical
- Document and File Management
Affiliations
Distant Relatives
Distant Relatives
The Distant Relatives Project is a 501(c)(3) non-profit organization based in the Washington D.C metropolitan area. Our mission is based on the commitment to underserved communities around the world; by creating opportunity and access to resources. This is performed through a series of community outreach and engagement.
Timeline
Customer Service Representative
Athletic Performance Inc
2021.04 - 2022.01
Administrative Assistant
KC Autologistics
2017.09 - 2020.12
Teacher's Assistant
Garrett College
2016.09 - 2017.03
ATHLETIC DIRECTOR ASSISTANT
Garrett College
2015.09 - 2016.05
Delivery Driver
PAPA JOHNS
2015.05 - 2015.09
Expected Graduation 08/2023 - Information Systems And Technology Management
University of Baltimore
Associate of Arts - Business Administration
Garrett College
High School Diploma -
Leavenworth Sr High School
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