Shane Clevenger
Flower Mound,TX
Summary
Talented and results-driven UX creative professional with over 22 years of agency and in-house experience.
Passion for crafting data-based and customer first intuitive and visually appealing digital experiences.
Proficient in leveraging the latest collaboration software to translate ideas into user-friendly interfaces.
Adept at conducting user research, wireframing, prototyping, and collaborating with cross-functional teams to deliver high-quality designs.
Committed to staying abreast of industry trends and best practices, bringing a keen eye for design aesthetics and a user-centric mindset to every project.
Ready to contribute skills and expertise to drive engaging and effective user experiences in the digital landscape.
Overview
8
8
years of professional experience
1
1
Certification
Work History
UX Creative Director
State Farm
10.2021 - 10.2023
- Data-based decisions that are rooted in thecustomer and point to the future.
- Inspiring, guiding and serving as a foundation for the future digital experiences and product planning.
- Saved over 15 million annually on call center dependency by developing self-serve solutions.
UX Lead
Verizon
02.2017 - 10.2021
- Primary focus on eCommerce opportunities and syncing onshore and offshore teams.
- Leading strategic innovation with data-based decisions using VOC, metrics and analysis.
- Increased e-commerce sales of accessories by over 40%.
UX Lead
ADT Security Systems
08.2015 - 02.2017
- Successfully established date-based, customer first UX team.
- Working with product partners I helped establish UX processes and efficiencies.
- Effectively worked with product and business partners to develop HCI driven efforts.
- Developed call center software that reduced 5 week training to 1 week and increased retention by over 25%
Education
Master of Arts - Computer And Information Sciences
Texas A&M University - Commerce
05.2006
BA - Communication Design
University of North Texas
05.2001
Skills
- Prototypes/Wireframes
- Figma/Sketch/Adobe XD
- Taxonomy Consistency
- HCI design
- User Research and User Persona Development
- Information Architecture and User Flow Mapping
- A/B and Usability Testing
- Design Thinking and Agile Methodology
- Accessibility WCAG and ADA Compliance
- Collaboration with Cross-Functional Teams
Certification
Nielsen Norman Group - Design Thinking Certified
Stanford d.school - Design Thinking Certified
Agile - ICP Certified
Timeline
UX Creative Director
State Farm
10.2021 - 10.2023
UX Lead
Verizon
02.2017 - 10.2021
UX Lead
ADT Security Systems
08.2015 - 02.2017
Master of Arts - Computer And Information Sciences
Texas A&M University - Commerce
BA - Communication Design
University of North Texas
Nielsen Norman Group - Design Thinking Certified
Stanford d.school - Design Thinking Certified
Agile - ICP Certified
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