Shane Cobert, CAPM
Starlight,PA
Summary
Results-oriented professional with 15+ years of diverse experience in progressing through a series of challenging roles and various environments by utilizing outstanding analytical, problem-solving, critical thinking, organizational, project management, process improvement, P&L, forecasting and interpersonal skills. Skilled in managing multimillion-dollar budgets, schedules, staffing requirements, human resource issues, payroll and general program tasks to comprehensively orchestrate all facets of ongoing program operations and success. Adept at spearheading all business functions, including strategic planning, routine operations, sales/marketing, stakeholder relations, finances, business development, and leadership. Multi-talented Project Manager offering 15 years of experience orchestrating operations activities, financial support and resource management to achieve project objectives. Poised and cooperative in driving stakeholder meetings to determine estimates and build financial forecasts. Determined and motivated professional recognized for fostering positive morale among project contributors.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
HEDIS Project Manager
iCare Health Solutions
09.2023 - Current
- Created program and Department SOPs and directory
- Created program Quality Management Plan
- Designed & implement department P&L
- Created and implemented a Corrective Action Plan for health plan claims encounter errors
- Developed a process improvement plan and documentation to streamline member scheduling and reduce error rates
- Built Project plan for a system integration prototype
- Created RFP and project plan for a new department operating system
- Developed 2024 strategic plan project outline
- Development of department restructuring plan and expansion.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Created project status presentations for delivery to customers or project personnel.
- Modified project plans when needed to better align with organizational objectives.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Produced thorough, accurate and timely reports of project activities.
- Focused on project monitoring and management by developing forecasts and tracking expenses.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Managed multiple projects with competing deadlines simultaneously.
Director of HIV & Preventative Services
The Wright Center for Community Health
Scranton, PA
07.2019 - 03.2023
- Served as Principal Investigator / Program Director for the Ryan White parts B & C Programs and increased program efficiency by 30% and client retention by 12% along with improving data accuracy and reporting by 60% along with my roles as the Operations Director for Infectious Disease Clinic and Hawley Practice
- Project manager for the implementation of a new data collection software for Ryan White and integration into the company’s EMR (Medent)
- Ensured execution of Department of Health contracts and all reporting and compliance requirements
- Oversaw execution and completion of key projects as per approved time, quality standards, and cost estimates by facilitating strategic planning and implementation
- Ensured professional, organized, and safe environment for both employees and clients to assure positive experience
- Provided training and coaching to 24 existing employees to maximize team agility and performance
- Review material proposals as well as negotiate contracts by utilizing excellent analytical, communication, persuasive, and presentation skills
- Handle estimates, specifications, and essential project documentation to maintain optimized workflow
- Prepared and submitted regular project update reports to communicate key findings, insights, and updates to senior business leadership, Federal, State and Local agencies
- Managed construction plans, materials, budgeting, and staffing to complete $2.5M project in timely and accurate manner
- Created, updated, and maintained schedules and roadmaps for projects with budgets ranging from $125K to $10M, resulting in operational effectiveness
- Established, monitored and adhered to annual budgets of more than $10M for Ryan White Part B & C programs by exercising strict cost controls, minimizing expenditures and creating continuous process improvement plans
- Co-creation of 340B Program policies and coordination of oversight and compliance
- Effectively oversaw an annual increase in revenue and contract income by 10%
- Member of the organizations Infection Control Committee
- Directed and guided staff between 20-50 employees to facilitate effective management of workload.
- Formed and sustained strategic relationships with clients.
- Recommended corrective actions to conform to quality specifications.
- Implemented successful business strategies to increase revenue and target new markets.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Planned and implemented strategies to grow revenue.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Mitigated business risks by working closely with staff members and assessing performance.
- Coordinated activities with other departments to expedite work and improve interdepartmental performance.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Developed policies and procedures to ensure compliance with corporate standards.
- Served as a public spokesperson at industry events or conferences.
- Supported work-life balance to improve staff morale.
- Prepared presentations for board meetings summarizing key developments within the company.
- Managed staff, financials and key performance indicators to facilitate business operations.
- Implemented campaigns and promotions to help with developing goods and services.
- Implemented systems for tracking progress on key initiatives or projects.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Generated reports to review data and issue corrective actions for improvements.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked flexible hours across night, weekend, and holiday shifts.
Owner / Travel Agent
Elegant World Travel Corp. | JS World Travel
04.2017 - 05.2020
- Performed several tasks/duties, such as assessing customer needs and preferences, researching airline / accommodation / transportation package options, and answering ongoing customer questions to resolve issues and concerns, translating to rich client experience
- Researched, coordinated, and handled arrangements, including transport, accommodation, insurance, meals, rental cars, and local guides for both individuals and groups
- Cultivated and sustained excellent relationships with hotels and car rental companies to maintain cost-efficient corporate contracts
- Balanced multiple responsibilities within deadline-driven environments, prioritizing effectively to ensure on-time completion of all tasks
- Displayed consistent dedication to providing world-class customer service and maximizing satisfaction and retention, leading to repeat/referral business.
Branch Manager
Woodforest National Bank
East Stroudsburg, PA
03.2015 - 07.2019
- Developed and implemented monthly employee schedules to maintain optimized workflow
- Managed all daily opening and closing bank procedures to drive efficiency and productivity
- Coached and trained 12 current and new employees to expand knowledge and optimize existing skill set
- Conducted monthly audits as per Quality Assurance Guidelines to identify and address areas of concern, resulting in compliance with organizational and regulatory standards
- Adhered to all Federal and State Bank Regulations to avoid violations and penalties
- Completed all monthly, quarterly, and yearly training by meeting all mandatory requirements
- Grew business account acquisition and retention rate by 90% year over year to contribute towards organizational success
- Exceeded Merchant services goal by 100% while delivering quality and efficient services to obtain positive feedback
- Monitored and maintained branch profitability as well as increased branch profit by 30% by reducing expenses and realizing cost savings
- Grew consumer business by 6.8% minimum year over year to expand market share and facilitate business growth.
Education
Associates of Occupational Studies – Culinary Arts -
01.2006
Skills
- Operations Management
- Project & Program Management
- Budgeting & Forecasting
- Cost Control & Minimization
- Regulatory Compliance
- P&L Accountability
- Staff Management
- Auditing
- Grant Writing
- Team Building
- Mulit-site operations
- Documentation & Reporting
- Team Leadership
- Program Implementation
- Strategic Planning
- Interpersonal
- Analytical
- PDSA
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Publisher)
- Google Suite
- QuickBooks
- Crunchtime (NetChef)
- Bancline
- Mozart
- Medent
- PANEDSS
- RedCap
- EvalWeb Careware
- HRSA EHB
- GrantsGov
- EOS
- Paylocity
- Ultipro
- Paychex
- ADP
- Root Cause Analysis
- Risk Management
- Workforce Training
- Productivity Improvement
- Work Flow Planning
- Project Tracking
- Project Planning
- Project Management
- Schedule Management
- Financial Administration
- Compliance Monitoring
- Cost Control
- Systems Implementation
- Contract Management
- Stakeholder Communications
- Staff Training and Motivation
- Cost Reduction and Containment
- Expense Reports
- Staff Retention
- Budget Administration
- Quality Assurance and Control
- Data Review
- Performance Evaluations
- Staff Training and Mentoring
- Conflict Management
- Budget Preparation
- Forecasting
- Purchasing and Procurement
- Project Scope
- Budget Control
- Budgeting and Forecasting
- Project Scope Analysis
Certification
- CAPM Certification
- Lean Six Sigma Black Belt Certified
- Certified Product Owner Scrum Professional
- Google Project Management
- Bloodborne Pathogen Certification
- BLS
Relevant Organizations
- Pennsylvania HIV Planning Group
- Planning Member & Co-Chair of Innovation & Intersectional Subcommittee
References
References available upon request.
Timeline
HEDIS Project Manager - iCare Health Solutions
09.2023 - Current
Director of HIV & Preventative Services - The Wright Center for Community Health
07.2019 - 03.2023
Owner / Travel Agent - Elegant World Travel Corp. | JS World Travel
04.2017 - 05.2020
Branch Manager - Woodforest National Bank
03.2015 - 07.2019
The Culinary Institute of America - Associates of Occupational Studies – Culinary Arts,
- CAPM Certification
- Lean Six Sigma Black Belt Certified
- Certified Product Owner Scrum Professional
- Google Project Management
- Bloodborne Pathogen Certification
- BLS
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