Shane Craig
Brooklyn,NY
Summary
I am graduating from Pratt Institute with a BFA in Film on May 15, 2024. I have been in film school here for four years and mt primary focus has been editing. I have written, directed, edited, and color graded four films while at Pratt, and five films prior to coming to Pratt. Here I have mastered my skills in Adobe Premiere Pro, DaVinci Resolve, and Pro Tolls. I also edit all of my films and spend a lot of time editing in my free time. I am also experienced in foodservice and currently work as a server at the Alamo Drafthouse Theater since May 2022. I offer an excellent track record of tackling various tasks to support kitchen and wait staff. I demonstrate genuine hospitality to establish rapport with patrons and deliver memorable experiences. I am hardworking with proven relationship-building and time management skills in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Server/Food Runner
Alamo Drafthouse
Brooklyn, NY
05.2022 - Current
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Informed customers of daily specials and signature menu items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Addressed complaints to kitchen staff and served replacement items.
- Cleaned tables and chairs to prepare dining area for next customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Stocked service areas with supplies during slow periods.
- Served food and beverages to patrons and confirmed complete orders.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Responded to ad hoc cleaning duties at end of shift.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Provided exceptional service to high volume of daily customers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Presented menus and answered questions regarding items.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Floor Staff Member
Bow Tie Cinemas
Schenectady, NY
05.2021 - 08.2021
- Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Adhered to company initiatives and achieved established goals.
- Built and maintained relationships with peers and upper management to drive team success.
- Itemized and totaled customer merchandise selection at checkout counter with cash register.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.
- Performed theater checks.
- Developed knowledge about products and sales items to answer customer questions.
- Processed payments and maintained accurate drawers to meet financial targets.
Floor Staff Member
Regal Entertainment Group
East Greenbush, NY
05.2019 - 03.2020
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Processed payments and maintained accurate drawers to meet financial targets.
- Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
- Itemized and totaled customer merchandise selection at checkout counter with cash register.
- Built and maintained relationships with peers and upper management to drive team success.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Provided information to customers concerning sales, promotions and store policies.
- Developed knowledge about products and sales items to answer customer questions.
- Adhered to company initiatives and achieved established goals.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Internship
Greenpoint Pictures
Brooklyn, NY
09.2019 - 12.2019
- Shadowed Staff and became antiquated with the team environment.
- Sorted files
- Took care of cleaning including all garbage and recycling.
Ride Operator
Huck Finn's Playland
Albany, NY
07.2018 - 09.2018
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Checked seatbelts of riders to maximize safety and manage risk.
- Educated patrons on facilities, entertainment options and rules and regulations.
- Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
- Cleaned vehicles, booths and seats on rides to achieve sanitary compliance with park regulations.
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
- Operated attraction equipment precisely to concur with operational procedures.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Collaborated with peers to deliver consistent service and promote customer retention.
- Assisted patrons with unloading and loading to remain compliant with safety regulations.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Provided physical assistance to visitors getting onto and off of rides.
- Pulled down safety bars and secured riders according to specified attraction details.
- Monitored patrons and equipment during rides to prevent accidents.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- De-boarded passengers for safety to repair attraction equipment for optimal operation.
- Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
- Delivered crucial safety information to patrons and checked machinery before starting rides.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
Education
Bachelor of Fine Arts - Film
Pratt Institute
Brooklyn05.2024
The Albany Academies
Albany, NY06.2019
Skills
- Table Bussing
- Video Editing
- Screenwriting
- Directing
- High-Volume Dining
- Effective Customer Upselling
- Point of Sale (POS) System Operations
- Check Payment Processing
- Liquor, Wine and Food Service
- Table Setting Arrangements
- Food Safety Understanding
- Dish Preparation
- Menu Memorization
- Price Memorization
- Ability to Lift 30 Pounds
- Food and Beverage Service
- Verbal and Written Communication
- Special Requests and Substitutions
- Cleaning and Sanitizing
- Point of Sale Systems
- High Energy and Stamina
- PPE Guideline Compliance
- Bathroom Servicing
- Age Verification
- Warm and Friendly
- Conflict and Complaint Resolution
- Customer Service and Rapport
Timeline
Server/Food Runner
Alamo Drafthouse
05.2022 - Current
Floor Staff Member
Bow Tie Cinemas
05.2021 - 08.2021
Internship
Greenpoint Pictures
09.2019 - 12.2019
Floor Staff Member
Regal Entertainment Group
05.2019 - 03.2020
Ride Operator
Huck Finn's Playland
07.2018 - 09.2018
Bachelor of Fine Arts - Film
Pratt Institute
The Albany Academies
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