Shane Cuffe
DeRidder,LA
Summary
Versatile and results-driven professional with a strong background in emergency response and customer service, notably with Acadian Ambulance Service. Excelled in high-pressure environments, showcasing exceptional problem-solving aptitude and clear oral communication skills. Proven track record in improving customer satisfaction and efficiently managing resources, demonstrating a blend of technical expertise and interpersonal abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
EMT
Acadian Ambulance Service
DeRidder, LA
02.2022 - 11.2024
- Respond to calls: Respond to 911 calls for emergency assistance, such as car accidents or other traumatic injuries
- Assess patients: Evaluate a patient's condition and determine the best course of treatment
- Provide care: Provide first aid, such as bandaging wounds, or life support care, such as CPR
- Transport patients: Prepare patients for transport to a hospital or other medical facility
- Communicate: Communicate with other emergency responders, such as police and firefighters, and with receiving medical staff
- Document: Record the medical care provided and report observations to medical professionals
- Maintain supplies: Inventory and replace medical supplies and clean equipment
- Comfort patients: Reassure patients who are in pain, afraid, or distressed
Firefighter/First Responder
Beauregard parish fire district 4
DeRidder, LA
04.2019 - 11.2024
- Responding to emergencies: Respond to fire alarms, medical calls, and other emergencies, such as hazardous materials incidents
- Providing care: Provide first aid, administer emergency medical services, and remove people from danger
- Maintaining equipment: Clean, inspect, and perform minor repairs to equipment and apparatus
- Training: Participate in drills, classes, and instruction sessions to maintain skills and learn new techniques
- Fire prevention: Conduct fire safety inspections and present fire prevention programs to the community
- Administrative tasks: Prepare activity reports, enter data, and order supplies
- Other duties: Ventilate buildings, overhaul fire scenes, and cover furniture and appliances
Laborer
City of DeRidder
DeRidder, LA
05.2021 - 02.2022
- Manual tasks: Digging, spreading, and leveling dirt, sand, and gravel
- Lifting: Carrying and transporting construction materials, tools, and supplies
- Cleaning: Cleaning tools, equipment, materials, and the work area
- Mixing: Mixing and spreading concrete, asphalt, gravel, and other materials
- Preparing: Preparing tools and materials for skilled workers
- Cleaning and preparing job sites: Cleaning and preparing specific areas of a job site
- Inspecting: Inspecting places and conducting general repairs or maintenance
Floor Hand
Patterson-UTI Drilling Company LLC
Houston, TX
01.2018 - 01.2019
- Rig preparation: Set up and take down equipment, prepare the rig floor, and dig ditches
- Equipment maintenance: Operate pipe-handling equipment, repair machinery, and perform maintenance on tools and equipment
- Rig housekeeping: Keep the rig floor, equipment, and work area clean and organized
- Safety: Follow safety protocols, run safety checks, and be aware of unsafe work requests
- Rigging: Assist with rigging up and rigging down, and manage the drill pipe, casing drill string, and completion string
- Training: Assist in training less experienced floor hands
- Transportation: Transport equipment on trucks and operate other vehicles
- Other tasks: Mix chemicals, remove debris, and assist other departments
CSR - Customer Service Representative
uhaul moving and storage
Leesville, LA
07.2017 - 01.2018
- Managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction
Crew
Burger King
DeRidder, LA
10.2016 - 07.2017
Customer Service Representative
Alorica
Saraland, AL
12.2015 - 10.2016
- Politely assisted customers via telephone
- Described product to customers and accurately explained details and care of merchandise
- Answered an average of calls per day by addressing customer inquiries, solving problems and providing new product information
- Answered product questions with up-to-date knowledge of sales and store promotions
- Acted professionally and patiently when addressing negative customer feedback
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly
- Addressed and resolved customer product complaints empathetically and professionally
Lot attendant
Friendly ford
Geneva, NY
03.2015 - 08.2015
- Applied preservation chemicals to protect against spots and stains
- Managed and maintained the necessary level of supplies in the shop
- Organization of vehicle lot
Driver
Armour Environmental Inc
Waterloo, NY
10.2014 - 01.2015
- Recorded truck plate number and mileage on receipt when refueling
- Completed all necessary paperwork using neat and legible handwriting
- Completed and submitted all necessary logs and paperwork on a daily basis
- Operated and maintained the box truck in accordance with state and federal regulations
- Practiced safe and secure loading methods to avoid damaging goods
- Fostered positive working relationships with customers by responding to their questions and concerns
- Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions
- Followed the company's loading and unloading procedures for hazardous materials
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors
- Drove company truck for local and intra-state pick-ups and deliveries
Technician
Walmart
Waterloo, NY
03.2014 - 08.2014
- Adjusted repaired systems to meet manufacturers' performance specifications
- Conducted routine and scheduled maintenance services such as oil changes, lubrications and tune-ups
- Communicated effectively with customers on future problems and repairs that might need to be addressed
- Reviewed work orders and discussed them with supervisors
- Completed routine maintenance to prevent future breakdowns
- Managed and maintained the necessary level of supplies in the shop
- Verified vehicle serviceability by conducting test drives and adjusting controls and systems
- Managed the front counter, including answering the phone and opening and closing the shop
Education
High school or equivalent - GED
Waterloo, NY02.2009
Skills
- Box Truck Driving
- Automotive Oil Change
- Efficient Loading Practices
- Efficient Route Management Skills
- Positive Phone Customer Engagement
- Manual Handling Expertise
- Emergency Medical Technician Expertise
- Automotive Repair Experience
- Mathematical Proficiency
- Automotive Maintenance
- Pallet Jack Operation
- Brake System Maintenance
- Valet Service Management
- Automotive Detailing
- Dispute Resolution
- Exterior Maintenance
- Maintenance and Repair Expertise
- Tire Maintenance
- Independently Driven
- Experienced in Customer Support Operations
- Clear Oral Communication Skills
- Strong problem solving aptitude
- Conflict resolution
- Powerful negotiator
- Map reading and navigation skills
- Computer proficiency
- Customer-oriented
- Good telephone etiquette
- Strong math aptitude
- Friendly demeanor
- Organized
- Payment processing
- Accurate money handling
Certification
- Driver's license
- EMT Certification
- BLS Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
References
References available upon request.
Timeline
EMT
Acadian Ambulance Service
02.2022 - 11.2024
Laborer
City of DeRidder
05.2021 - 02.2022
Firefighter/First Responder
Beauregard parish fire district 4
04.2019 - 11.2024
Floor Hand
Patterson-UTI Drilling Company LLC
01.2018 - 01.2019
CSR - Customer Service Representative
uhaul moving and storage
07.2017 - 01.2018
Crew
Burger King
10.2016 - 07.2017
Customer Service Representative
Alorica
12.2015 - 10.2016
Lot attendant
Friendly ford
03.2015 - 08.2015
Driver
Armour Environmental Inc
10.2014 - 01.2015
Technician
Walmart
03.2014 - 08.2014
High school or equivalent - GED
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