Shane Cummings
Columbus,OH
Summary
- I am an ambitious and inspired young man looking for a position that will provide a challenge and allow me to grow in the areas of; business, service of others, research and analytical skills, leadership, communication, and I'd also like to continue to develop my current skill sets which includes:
- Time Management
- Being Adaptable to New Environments
- Teamwork
- Attention to Detail
- Conflict Mediation
- Customer Relations
Overview
10
10
years of professional experience
1
1
Certification
Work History
Research and Testing Associate
Progressive Insurance
Columbus, OH
09.2022 - Current
- Collaborate on the testing and evaluation of customer-facing campaigns focused on satisfaction and retention
- Provide feedback to improve future campaigns
- Ask probing questions to understand customer needs, and recommend additional products, aligning with retention goals.
- Assist customers by educating them on coverage options, enhancing long-term engagement
- Leverage conflict management skills to deescalate problems in order to retain customers
- Efficiently multitask by managing real-time customer interactions and recording insights for internal use
- Create presentations to develop onboarding coworkers
2020 Census Enumerator
U.S Census Bureau
Youngstown, OH
08.2020 - 11.2020
- Communicate with residents in an effective manner in order to obtain personal information
- Detailed note taking, and multitasking, while listening to residents and filling out a form on the Census issued mobile device
- Developed interpersonal skills while talking to new people, and communicating what their information was used for
- Reason for leaving: 2020 Census Enumerator program ended in November of 2020.
Customer Service Representative
Nordstrom
Cleveland-Youngstown, OH
11.2019 - 04.2020
- Professionally greeted customers, determined service needs, provide solution for issue
- Aid customers in placing orders, creating returns and exchanging items in a timely manner
- Answer questions pertaining to orders and or delivery date
- Collaborate with various departments to resolve any issues
- Reason for leaving: Due to the Covid-19 pandemic I was laid off.
Intern
The Fedeli Group
Independence, OH
09.2015 - 07.2019
- Timely delivery of inter-office mail
- Prepare and organize external mailing
- Prepare documents for scanning
- Precise and efficient scanning of documents
- Completed any and all miscellaneous task given with humility and proficiency
- Reason For leaving: Internship ended.
Education
High School Diploma -
St. Martin De Porres High School
Cleveland, OH06.2019
Junior - Business, Economics
Youngstown State University
Youngstown, OHSkills
- Time Management
- Agile Environment Experience
- Campaign Execution
- Product/Service Testing
- Strategic Thinking
- Problem Solving
- Teamwork
- Attention to Detail
- Conflict Mediation
- Customer Relations
References
Available Upon Request
Accomplishments
Recognized as a Top Performer for the month of February 2025 based on Sales and Services performance.
Certification
- Property & Casualty License
Timeline
Research and Testing Associate
Progressive Insurance
09.2022 - Current
2020 Census Enumerator
U.S Census Bureau
08.2020 - 11.2020
Customer Service Representative
Nordstrom
11.2019 - 04.2020
Intern
The Fedeli Group
09.2015 - 07.2019
High School Diploma -
St. Martin De Porres High School
Junior - Business, Economics
Youngstown State University
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