Shane Cypert
Hillsboro
Summary
Dynamic Customer Service Representative with exceptional oral and written communication skills, complemented by active listening and analytical problem-solving abilities. Committed to enhancing customer experiences through a service-oriented approach, understanding client needs, and delivering tailored solutions that foster loyalty. Results-driven management professional experienced in overseeing center operations and leading teams toward operational excellence, with a proven track record of implementing strategic initiatives that elevate service quality and efficiency. A reliable team player focused on collaboration and adaptability, demonstrating strong leadership capabilities in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Assistant Moving Center Manager
U-haul Moving And Storage Of Hillsboro
07.2021 - Current
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Managed work and performance of more than 5 employees
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Food Service Worker
McDonald's
08.2020 - 08.2021
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment and maintained cleanliness to comply with food safety standards.
- Collaborated with team members to streamline order processing and improve service efficiency.
- Trained new employees on operational procedures and best practices for food preparation.
Gas Station Attendant
Jacksons
03.2020 - 11.2020
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Operated fuel pumps and processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of the store to enhance customer experience.
- Monitored inventory levels, restocked supplies, ensuring product availability for customers.
Education
High School Diploma -
Liberty High School
Hillsboro, OR06.2021
Skills
- Problem Anticipation and Resolution
- Focus and Follow-Through
- Administrative Management
- Cash Register Operations
- Able to help people learn
- Facility management
Timeline
Assistant Moving Center Manager
U-haul Moving And Storage Of Hillsboro
07.2021 - Current
Food Service Worker
McDonald's
08.2020 - 08.2021
Gas Station Attendant
Jacksons
03.2020 - 11.2020
High School Diploma -
Liberty High School