Shane Dashley
Cincinnati,OH
Summary
Diligent, determined, and dependable. Working under various conditions, understanding deadlines, and the importance of effective communication and collaboration protocol. Experienced in customer service, computer support and troubleshooting. Trained in IT Helpdesk setting, however, willing to work in any setting using the skills learned to better serve customers, fellow employees, and the company.
Overview
7
7
years of professional experience
Work History
Level 1 Help Desk Agent
Atos
08.2019 - Current
- Utilize a variety of technology tools and procedures to resolve user issues
- Perform work within multiple ticketing systems (Remedy, CISM, POB)
- Provide onboard training for new hires
- Provide Level 1/2 support for user access creation and termination activities.
Sales Associate
Best Buy
08.2017 - 08.2019
- Trained and assisted new co-workers on products and services
- Part of team consistently achieving store revenue targets
- Working knowledge of present day wired and wireless video and audio components.
Education
Bachelor's - Computer Information Technology
Northern Kentucky University
Highland Heights, KY01.2023
Associate - Computer Network Engineering Technology
Cincinnati State Technical and Community College
01.2020
High School Diploma -
La Salle High School
01.2017
Skills
- Network configuration
- LAN switching technologies
- IP Addressing and Subnetting
- Network Troubleshooting Abilities
- Cisco equipment familiarity
- Technical Troubleshooting
- Documentation Writing
- Remote work support
- Layer-2/3 protocols
Activities
- Finished in the top 1 percent in sales at Best Buy (October 2017 – June 2017)
- Volunteer at Matthew 25 Ministries, Stone Bridge (Mercy Health)
Timeline
Level 1 Help Desk Agent
Atos
08.2019 - Current
Sales Associate
Best Buy
08.2017 - 08.2019
Bachelor's - Computer Information Technology
Northern Kentucky University
Associate - Computer Network Engineering Technology
Cincinnati State Technical and Community College
High School Diploma -
La Salle High School
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