Summary
Overview
Work History
Education
Skills
Timeline

Shane Delarm

Plattsburgh,NY

Summary

At XPO, I enhanced delivery efficiency and customer satisfaction through expert route planning and superior service, leading to increased sales. Skilled in vehicle maintenance and client relations, I ensured safety and reliability, supporting team efforts and resolving issues promptly.

Overview

10
10
years of professional experience

Work History

Driver Sales Representative

XPO
07.2014 - Current
  • Conducted regular vehicle inspections to maintain optimal performance and prevent breakdowns or delays on the road.
  • Streamlined order processing procedures for faster delivery times by working closely with warehouse staff during loading/unloading procedures.
  • Promoted a safe working environment by adhering to all safety guidelines and reporting any potential hazards or incidents promptly.
  • Improved route efficiency by utilizing GPS technology and adjusting plans based on real-time traffic conditions.
  • Assisted in resolving customer complaints or concerns, ensuring repeat business and overall satisfaction.
  • Increased sales by establishing rapport with customers and providing exceptional service during deliveries.
  • Boosted company reputation with excellent communication skills and professional demeanor while interacting with clients.
  • Safely operated company vehicles, adhering to all traffic laws and safety regulations to minimize accidents and vehicle damage.
  • Ensured timely deliveries for customer satisfaction by planning efficient routes and managing time effectively.
  • Demonstrated flexibility in adapting to changing schedules or last-minute requests from customers without compromising punctuality or service quality.

Education

Associate of Science - Criminal Justice

Clinton Community College, Plattsburgh, NY

Skills

  • Already have training and knowledge and actively do the outbound and inbound operations
  • Have good knowledge of the computer programs that XPO currently uses
  • Vehicle Maintenance Understanding
  • Safe Driving Practices
  • Reliability and punctuality
  • Load securing knowledge
  • Vehicle Maintenance
  • Client Relations
  • Safe Vehicle Operation
  • Issue Resolution
  • Route Management
  • Team Support
  • Route Planning
  • Customer Service
  • Truck loading

Timeline

Driver Sales Representative - XPO
07.2014 - Current
Clinton Community College - Associate of Science, Criminal Justice

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Shane Delarm