Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Professional Development And Contributions
Awards
Languages
Timeline
Generic

Shane Denney Davis

Palm Bay

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Manager

Pristine Spas
04.2025 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.

Director

Essentials Medispa & Salon
02.2024 - 04.2025
  • Oversee daily operations, including financial management, HR, and compliance.
  • Implement policies and procedures to improve operational efficiency.
  • Introduce innovative medical spa treatments and technology to drive revenue growth.
  • Conduct data analysis and lead strategy meetings to enhance service delivery.
  • Design training manuals and workflow improvements to elevate client satisfaction.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

Practice Manager II

Health First Medical Group
02.2023 - 02.2024
  • Managed operations for Aging Services and Integrated Care Program specialty practices.
  • Supervised EMR systems, provider schedules, and front office functions.
  • Launched pilot programs to improve patient access and satisfaction.
  • Developed policies and training initiatives to enhance team efficiency.
  • Introduced new technologies and services to optimize workflow and revenue.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.

Practice Manager

Norton Healthcare
10.2019 - 02.2023
  • Directed daily operations across three primary care offices, ensuring compliance with safety and regulatory guidelines.
  • Managed budgets, EMR tracking, and HIPAA compliance.
  • Led initiatives to improve scheduling efficiency and patient care delivery.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.

Scheduler/Office Coordinator

Norton Healthcare Neurology
04.2018 - 10.2019
  • Scheduled and confirmed diagnostic appointments for neurology patients.
  • Managed insurance verification, document scanning, and employee training.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.

Scheduler/Receptionist

Norton Healthcare NCMA Audubon West 200
10.2015 - 04.2018
  • Scheduled medical appointments and maintained patient records in Epic.
  • Verified insurance information and ensured accurate documentation.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.

Medical Spa Supervisor

CaloSpa – Calobrace Plastic Surgery Center
09.2007 - 10.2015
  • Supervised daily medispa operations, staff training, and patient consultations.
  • Collaborated with plastic surgeons and dermatologists to optimize patient care.
  • Promoted health-focused events at the medical spa to engage clients and foster community involvement in wellness initiatives.
  • Conducted regular performance evaluations of staff members for continuous improvement and career development opportunities.
  • Enhanced client satisfaction by implementing personalized treatment plans and ensuring a high standard of care.
  • Managed client records and ensured strict confidentiality of sensitive personal information for a trustworthy and professional experience.
  • Streamlined appointment scheduling for improved efficiency, leading to increased customer satisfaction and retention.

Education

Cosmetology Degree -

Montcalm Area Career Center / Montcalm Community College
Sidney, MI
05.1991

High School Diploma -

Carson City Crystal High School
Carson City, MI
05.1990

Skills

  • EMR systems
  • HIPAA compliance
  • Patient scheduling
  • Service expansion
  • Staff training
  • Workflow optimization
  • Team supervision
  • Microsoft Office
  • Epic
  • Workday
  • ICD-10
  • CPT coding
  • Budget management
  • Revenue growth
  • Process improvement
  • Quality assurance
  • Customer service
  • Patient retention strategies
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Project management
  • Cross-functional teamwork
  • Project planning
  • Customer relationship management (CRM)
  • Performance management
  • Staff development
  • Shift scheduling
  • Sales techniques
  • Policy implementation
  • Conflict resolution
  • Schedule preparation
  • Sales management
  • Workforce management
  • Performance evaluations
  • Business administration
  • Marketing
  • Product management
  • Budget control
  • Business development
  • Negotiation
  • Business planning
  • Key performance indicators
  • Financial management
  • Expectation setting
  • Emergency response
  • Expense tracking
  • Contract management
  • Brand management
  • Salesforce management
  • Clear communication
  • Safety procedures
  • Employee onboarding
  • Coaching and mentoring
  • Work prioritization
  • Policy and procedure development
  • Inventory management
  • Recruiting and interviewing
  • Data analysis
  • Risk management
  • Partnership development
  • Change management
  • Vendor management
  • Regulatory compliance
  • Trend analysis
  • Revenue management
  • Financial records oversight
  • Computer skills
  • Schedule management
  • Interpersonal relations

Accomplishments

  • Achieved increased patient engagement through helping with clinic marketing campaigns and referral relationships.
  • Managed a team of 65 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved 25% decrease of patient wait times by completing workflow optimization with accuracy and efficiency.
  • Achieved access to patient care by introducing Telehealth for virtual visits, chat systems, and digital documentation to improve virtual and remote care operations.
  • Collaborated with team of 10 in the development of a remote In home care program to reduce the cost of patient care and number of hospital visits.
  • Documented and resolved Call Center issues utilizing KPI which led to a 90% increase in patient satisfaction and accuracy of call documentation.

Certification

  • Cosmetology License, Active since 06/01/91
  • BLS Instructor Certification, Valid until 09/01/24
  • Notary Public

Professional Development And Contributions

  • Mentor in a healthcare mentorship program, guiding professionals in career growth.
  • Workday Ambassador, leading system-wide digital transformation initiatives.
  • Active in hiring and interview panels for medical, medispa, and spa industry roles.

Awards

Project of the Year – Project Management Association
Awarded for leading the successful development and implementation of the Integrated Care Program at Health First Medical Group. This initiative expanded access to care by launching a remote in-home visit model for high-risk patients. By overseeing the full project lifecycle—from strategic planning and stakeholder collaboration to process creation, technology integration, and staff training. The program significantly improved patient follow-up rates and operational efficiency, setting a new standard for hybrid care delivery within the organization.

Languages

English
Native or Bilingual

Timeline

Manager

Pristine Spas
04.2025 - Current

Director

Essentials Medispa & Salon
02.2024 - 04.2025

Practice Manager II

Health First Medical Group
02.2023 - 02.2024

Practice Manager

Norton Healthcare
10.2019 - 02.2023

Scheduler/Office Coordinator

Norton Healthcare Neurology
04.2018 - 10.2019

Scheduler/Receptionist

Norton Healthcare NCMA Audubon West 200
10.2015 - 04.2018

Medical Spa Supervisor

CaloSpa – Calobrace Plastic Surgery Center
09.2007 - 10.2015

Cosmetology Degree -

Montcalm Area Career Center / Montcalm Community College

High School Diploma -

Carson City Crystal High School

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