SHANE DESENA
Ocala,FL
Summary
Reliable and customer-focused professional with over 7 years of experience in fast-paced restaurant operations and a strong background in technical maintenance and power generation systems. Proven ability to lead teams, deliver exceptional customer service, manage operations accurately, and maintain high performance standards. Holds multiple industry certifications in maintenance trades through NCCER.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager
Pizza Hut
Ocala, FL
05.2022 - Current
- Led daily operations and supervised teams of 2–10 employees, ensuring efficient workflow, quality standards, and high customer satisfaction.
- Managed cash handling, daily deposits, and end-of-shift reconciliations with accuracy and full policy compliance.
- Trained and mentored team members on operational procedures, customer service excellence, and food safety protocols.
- Resolved customer inquiries and complaints effectively, contributing to repeat business and positive feedback.
Delivery Driver
Pizza Hut
Ocala, FL
02.2019 - Current
- Delivered outstanding customer service in a high-volume environment through accurate order fulfillment and proactive issue resolution.
- Processed cash and digital transactions with complete accuracy while maintaining detailed records.
- Consistently met tight delivery timelines through effective route optimization and time management.
- Maintained a clean and reliable driving record while representing the company professionally.
Education
High School Diploma -
Marion Technical Institute
Ocala, FL01-2018
Skills
- Team Leadership & Staff Training
- Customer Service Excellence
- Cash Handling & Reconciliation
- Inventory Management & Operations
- Problem Resolution & Conflict Management
- Time Management & Route Optimization
- Electrical & Mechanical Maintenance (NCCER Certified)
- POS Systems & Digital Transactions
- Food Safety & Compliance
Certification
- Certified Maintenance Employee, American Hotel & Lodging Association (AHLA) — August 2017
- Power Gen Maintenance Electrician Level One, NCCER — June 2016
- Power Gen I&C Maintenance Tech Level One, NCCER — June 2016
- Power Gen Maintenance Mechanic Level One, NCCER — June 2016
- Power Industry Fundamentals, NCCER — June 2016
- Core Curriculum, NCCER — February 2016
- Food Handler Certification
- Valid Florida Driver’s License (Clean Driving Record)
Timeline
Shift Manager
Pizza Hut
05.2022 - Current
Delivery Driver
Pizza Hut
02.2019 - Current
High School Diploma -
Marion Technical Institute