- Community Cleanup
- Music
- Craft Beadwork
- Outdoor Recreation with my dogs
- Crafting and DIY Projects
- Watching Movies and TV Shows
- Participating in local clean-up initiatives
- I enjoy helping others and giving back to the community
- I like working with my hands and fixing things
- Reader
- Animal Care
- Spending time with my computer, Strategy Games
- Outdoor Recreation
- Volunteering
Shane DeVerney
Assistant Operations Manager Retail
Lac Du Flambeau,WI
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment. And keeping a keen eye on customer service.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
LDF B.D.C. - Ojibwe Market
06.2023 - Current
- Assisting in daily operations by coordinating schedules and resources to enhance workflow efficiency.
- Supporting team with administrative tasks, ensuring timely communication and documentation.
- Learning operational procedures and safety protocols to maintain a secure work environment.
- Collaborating with departments to streamline processes and improve overall service delivery, customer service, and employee morale.
- Engaging in problem-solving discussions to identify areas for process improvement and efficiency gains.
- Monitoring inventory levels, assisting in stock management and replenishment efforts.
- Adapting quickly to new systems and tools, contributing to team productivity initiatives.
- Providing support in training new staff on operational guidelines and company policies.
- Coordinating with the General Manager on different operational issues and promotional activities.
- Helping team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Establish strong relationships with vendors, negotiating favorable contracts for goods and services while maintaining quality standards.
- Maintains a safe work environment by prioritizing employee health and safety in all decision-making processes.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Implemented inventory control measures, reducing waste and optimizing stock levels to meet demand.
- Streamlining customer service protocols to boost satisfaction rates.
- Assisting in recruiting, hiring and training of team members.
- Reporting issues to higher management with great detail.
- Scheduling employees for shifts, taking into account customer traffic and employee strengths.
- Monitoring daily cash discrepancies, inventory shrinkage, and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implementing business strategies, increasing revenue, and effectively targeting new markets.
Fuel Coordinator
LDF B.D.C.- Ojibwe Market
2018 - Current
- Coordinated fuel supply logistics to ensure timely delivery and operational efficiency.
- Managed inventory levels, optimizing stock to meet fluctuating demand while minimizing waste.
- Implemented safety protocols for fuel handling, ensuring compliance with industry regulations and standards.
- Conducted regular audits of fuel storage facilities, maintaining accurate records and ensuring equipment functionality.
- Assisted in training new staff on fuel management systems, fostering a knowledgeable team environment.
- Monitored compliance with local, state, and federal regulations through Monthly and Annual on-site Inspections.
- Obtained my UST Certification through a online course.
- Trained new employees on proper procedures related to fuel handling, storage, safety, and reporting requirements.
- Maintained up-to-date knowledge of industry trends, product innovations, and government regulations to ensure the company's fuel program remains competitive and compliant.
- Conducted regular audits of fuel operations, identifying areas for improvement and implementing corrective measures.
- Replaced leaky fuel nozzles, outdated or broken breakaway couplers, replaced damaged leaky swivels, replaced damaged hoses
Floor Supervisor
LDF B.D.C. - Ojibwe Market
06.2019 - 11.2023
- Trained and mentored team members on best practices and operational procedures.
- Supervised daily sales floor operations, ensuring optimal product placement and customer engagement.
- Trained and mentored staff on best practices for customer service and sales techniques.
- Coordinated team schedules to maximize coverage during peak shopping hours, improving service efficiency.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping environment.
- Resolved escalated customer complaints professionally while maintaining company reputation.
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Demonstrated product and answered questions for prospective customers.
- Conducted regular performance evaluations of team members, setting clear expectations for future growth within their roles.
- Partnered with operations team to achieve company revenue and profit goals.
- Provided regular feedback to employees, fostering a culture of continuous improvement and professional growth.
- Enhanced customer satisfaction with personalized service and prompt issue resolution.
- Mentored junior staff members, improving overall team productivity and collaboration on the sales floor.
- Collaborated with store managers to develop sales objectives, leading to the achievement of revenue goals consistently.
- Assisted customers with [Product or Service] selection through carefully curated questions.
- Recruited, hired, and trained team of [Number] salespeople.
- Trained newly hired sales team in upselling techniques.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Submitted reports to senior management to aid in business decision-making and planning.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Mentored new sales associates to contribute to store's positive culture.
- Researched issues to obtain appropriate answers to customer inquiries.
- Coordinated workflow among staff to optimize productivity and efficiency.
- Implemented process improvements that enhanced operational effectiveness and reduced downtime.
Cashier
LDF B.D.C. - Ojibwe Market
08.2016 - 01.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring positive shopping experiences.
- Managed cash drawer and balanced daily sales receipts accurately.
- Maintained cleanliness and organization of the checkout area.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced shopping experience, provided product information and location assistance.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Processed refunds and exchanges in accordance with company policy.
- Displayed outstanding customer service.
Receiving Forklift Operator
Select Foods
05.2011 - 04.2015
- Loaded and unloaded materials from trucks and storage areas with precision.
- Operated forklifts to efficiently manage shipping and receiving processes.
- Ensured compliance with safety protocols while handling heavy equipment.
- Demonstrated excellent time management skills by prioritizing tasks based on shipment deadlines.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Transported goods between warehouse locations according to shipment and storage needs.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Communicated with floor managers to determine merchandise placement.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Drove equipment from one site to another to deliver tools and complete jobs.
Slot Attendant
Lake Of the Torches Casino
01.2004 - 01.2007
- Monitored gaming machines for functionality and ensured compliance with operational standards.
- Assisted patrons with machine operations, promoting positive guest experience and satisfaction.
- Conducted routine maintenance checks on slot machines to maintain optimal performance.
- Documented issues and repairs in tracking system, ensuring accurate maintenance records.
- Resolved customer inquiries related to gaming machines efficiently, fostering a welcoming environment.
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Connected with guests on personal level to build loyalty.
- Dispensed machine payouts and provided change for players.
- Troubleshot machine malfunctions and diagnosed root causes.
- Repaired problems and maintained machines in good working order.
- Completed casino cage transactions on behalf of customers.
- Handled money, ticket and chips exchanges for customers.
Count Team Member
Lake Of The Torches Resort Casino
2000 - 2003
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Collected and verified cash and coin totals for accuracy during soft count processes.
- Operated counting machines to tally currency and maintain operational flow efficiently.
- Ensured secure handling of large amounts of cash, minimizing risk of theft or misplacement.
- Utilized advanced counting machines proficiently, increasing speed without compromising accuracy levels.
- Identified discrepancies in financial reports, promptly reporting issues to management for resolution.
- Maintained accurate records of soft count activities, ensuring proper documentation and compliance with regulations.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency, and security.
- Balanced books with daily summary reconciliations.
Education
High School Diploma -
Nicolet Collage
Rhinelander, WIBachelor of General Studies. - Tribal Business Management / Business Management
Nicolet
Rhinelander, WI09-2028
Skills
- Operations management
- Operational efficiency
- Training and mentoring
- Staff management
- Customer service
- Staff development
- Team building
- Process monitoring and improvement
Certification
- Certified UST, Trainning and Safety.
- Certified OSHA General Safety, And Health
- Everything DISC Stars Leadership Training.
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Operations Manager
LDF B.D.C. - Ojibwe Market
06.2023 - Current
Floor Supervisor
LDF B.D.C. - Ojibwe Market
06.2019 - 11.2023
Cashier
LDF B.D.C. - Ojibwe Market
08.2016 - 01.2020
Receiving Forklift Operator
Select Foods
05.2011 - 04.2015
Slot Attendant
Lake Of the Torches Casino
01.2004 - 01.2007
Fuel Coordinator
LDF B.D.C.- Ojibwe Market
2018 - Current
Count Team Member
Lake Of The Torches Resort Casino
2000 - 2003
High School Diploma -
Nicolet Collage
Bachelor of General Studies. - Tribal Business Management / Business Management
Nicolet