Shane Dishman
Fishers,IN
Summary
Goal-oriented manager with distinguished experience in Finance industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Sales
Finance Of America Reverse, LLC
02.2018 - Current
- Managed and motivated call center sales team to increase monthly sales volume from 18 MM to 57 MM in five years.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved established KPI for company, regional teams and individual performance through teamwork.
- Implemented systems and procedures to increase sales.
- Liaised with sales, marketing, and operations teams to develop solutions and accomplish shared objectives.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Sales Manager
Quontic Bank
12.2015 - 02.2018
- Part of startup team that created and led reverse mortgage call center division. Grew division from 10 to 45 employees in two years achieving #11 ranking nationally for HECM production.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Coached and promoted high-achieving sales employees to fill leadership positions with qualified staff and boost company growth.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Directed sales support staff in administrative tasks to help sales reps close deals.
National Account Manager
Monster Worldwide
01.2014 - 12.2015
- Decreased process lags and managed four national account representatives spanning all 50 states.
- Prospected and managed book of up to six national accounts containing over 12,000 dealers and franchisees.
- Tracked sales data to assess trends and make proactive strategy changes.
- Brought lapsed accounts back to active status providing additional revenue.
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
- Consistently exceeded quota through transactional and solutions based sales.
Sales Manager
Mid America Mortgage, Inc
09.2013 - 01.2014
- Helped lead startup of call center establishing sales and operations staff, systems and processes.
- Managed, recruited and trained inside sales team generating new mortgage loan business by way of cold calling, telemarketing, referral and internet based leads.
- Top performer generating over $1 million+ in volume per month personally and $5 million+ as team.
- Managed sales CRM to maximize relationships and marketing opportunities for each employee.
- Actively researched market conditions, competitor pricing and loan underwriting guidelines.
- Solutions based sales on customer needs.
Regional Sales Director
Great Western Financial Services, Inc
11.2009 - 09.2013
- Managed branch operations and sales team offering advice, support and motivation in order to meet sales goals.
- Recruited, managed and trained inside sales team generating new business by way of telemarketing, referral and internet based leads.
- Promoted within company due to demonstrated leadership skills and job performance.
- Top performer generating over $15 million in volume each year as loan officer.
- Doubled branch loan volume from 2.5 million to 5 million within first quarter after promotion.
- Led rollout of new LOS system company-wide providing training and support to all departments.
- Managed sales CRM to maximize relationships and marketing opportunities.
Education
Bachelor of Science - Exercise Science
Indiana University - Purdue University Indianapolis
Indianapolis, INSkills
- Sales Management
- Financial Analysis
- Team Building
- Sales Process
- Leadership
- Sales
- Banking
- Finance
- Retail
- Teamwork
- Process Improvement
- Call Center
- Operations
- Expense Control
- Team Recruiting and Onboarding
- Credit
- Credit Analysis
- Customer Service
- FHA
- Loans
- Mortgage Lending
- Loan Origination
- Residential Mortgages
Accomplishments
- Finance of America Reverse Presidents Club
- Monster 100% Club
Certification
NMLS License- #262013
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director of Sales
Finance Of America Reverse, LLC
02.2018 - Current
Sales Manager
Quontic Bank
12.2015 - 02.2018
National Account Manager
Monster Worldwide
01.2014 - 12.2015
Sales Manager
Mid America Mortgage, Inc
09.2013 - 01.2014
Regional Sales Director
Great Western Financial Services, Inc
11.2009 - 09.2013
Bachelor of Science - Exercise Science
Indiana University - Purdue University Indianapolis
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