Shane Dorais
Colorado Springs,CO
Summary
Knowledgeable Vice President of Maintenance with background in executive leadership. Guided strategic initiatives that enhanced operational efficiency and fostered organizational growth. Demonstrated expertise in leadership and strategic planning.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Regional Restoration Manager
Spartan Management
12.2025 - Current
- Assisted in developing operational strategies to enhance team performance and productivity.
- Coordinated daily activities, ensuring compliance with company policies and procedures.
- Supported project management by tracking milestones and deliverables across teams over 4 million in sales annually.
- Implemented process improvements that increased workflow efficiency and reduced errors.
- Built Standard Operating Procedures
- Facilitate purchasing of assets
- Trained new employees on operational best practices and company standards.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
General Manager of Operations
Colorado Water and Mold
11.2021 - 12.2025
- Directed operational workflows to enhance service delivery and customer satisfaction.
- Implemented process improvements that reduced response times for water damage restoration services.
- Supervised cross-functional teams to ensure compliance with safety and quality standards.
- Developed training programs to elevate team performance and operational efficiency.
- Established vendor relationships to secure high-quality materials at competitive prices.
- Coordinated scheduling of projects to maximize workforce productivity and minimize downtime.
- Led weekly meetings to review project status, address challenges, and align team objectives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Operations Manager
Affordable Plumbing and Heat
04.2020 - 11.2021
- Streamlined operational workflows to enhance efficiency in plumbing and heating service delivery.
- Implemented inventory management systems to optimize resource allocation and reduce costs.
- Led team training programs to improve service quality and employee performance standards.
- Analyzed operational data to identify process inefficiencies and recommend strategic improvements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Implemented quality control systems to boost overall product consistency and reliability.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Account Manager Supervisor
Akima Global Services
02.2015 - 09.2020
- Led cross-functional teams to enhance client satisfaction and retention strategies.
- Developed and implemented account management protocols, improving service delivery efficiency.
- Managed key client relationships, ensuring alignment with organizational goals and objectives.
- Trained and mentored junior account managers, fostering professional growth and skill development.
- Improved profit margins by renegotiating contracts with vendors, resulting in cost savings without sacrificing quality.
- Led monthly team meetings to review progress, share best practices, and set goals for ongoing success.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Facilitated regular communication between clients and internal teams to align on project progress and updates.
- Oversaw project timelines and deliverables, ensuring adherence to client expectations and deadlines.
- Analyzed performance metrics to identify areas for operational improvement and cost reduction.
Service Manager
Hunt Companies Inc
09.2018 - 04.2020
- Led service team to enhance customer satisfaction through effective communication and problem resolution.
- Developed and implemented operational strategies to improve service delivery efficiency and effectiveness.
- Trained staff on best practices and company policies, fostering a culture of continuous improvement.
- Analyzed service processes, identifying areas for improvement to streamline operations and reduce costs.
- Managed client relationships, ensuring alignment with service expectations and timely resolution of issues.
- Oversaw quality control measures to maintain high standards in service delivery across all teams.
- Mentored junior staff, enhancing their skills in customer engagement and service management techniques.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Implemented strategies to increase customer service satisfaction ratings.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
U.S. ARMY CORPS OF ENGINEERS
U.S. Army Active Duty
12.1991 - 10.2013
- Led engineering projects ensuring compliance with military standards and specifications.
- Developed and implemented maintenance schedules for complex systems to enhance operational readiness.
- Analyzed system performance data to identify inefficiencies and recommend improvements.
- Supervised teams in the execution of technical tasks, fostering collaboration and skill development.
- Managed logistics for equipment procurement, optimizing resource allocation for mission success.
- Provided mentorship to junior engineers, enhancing their technical skills and career progression.
- Coordinated cross-functional teams to streamline project timelines and improve delivery outcomes.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
- Optimized engineering processes by implementing innovative solutions and streamlining workflow.
- Developed cost estimates and project specifications for proposals.
- Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.
- Led cross-functional teams to innovate on product design, enhancing user experience and functionality.
- Developed comprehensive maintenance schedule for critical machinery, extending equipment lifespan and minimizing production delays.
- Conducted rigorous quality control checks, ensuring all engineering projects met internal and external quality standards.
- Enhanced safety protocols during construction projects, ensuring compliance with national standards and reducing workplace accidents.
- Facilitated knowledge sharing sessions on latest engineering trends, fostering culture of continuous learning among team members.
Field Support Professional
Somero Enterprise
12.2000 - 12.2008
- Provided on-site technical support to ensure optimal operation of equipment and machinery.
- Diagnosed and resolved field issues to minimize downtime and enhance customer satisfaction.
- Collaborated with engineering teams to implement product improvements based on field feedback.
- Trained clients on equipment operation and maintenance best practices for increased efficiency.
- Attend Trade Shows and Conduct booth sales at World Of Concrete Las Vegas
- Ensured compliance with safety regulations and industry standards through diligent adherence to established protocols and procedures.
- Contributed to company growth by consistently meeting or exceeding targets related to response times, client satisfaction scores, and closed tickets per month metrics.
- Served as an effective liaison between clients'' needs and internal resources to ensure swift and satisfactory resolution of all technical concerns.
- Delivered detailed reports on equipment performance metrics, enabling informed decision-making regarding future investments in technology upgrades or replacements.
- Developed comprehensive training materials for new hires to ensure consistent knowledge transfer and faster onboarding.
- Implemented process improvements that significantly reduced equipment failure rates across multiple locations.
- Improved client satisfaction by addressing and resolving technical issues in a timely manner.
- Established lasting relationships with key clients through a combination of reliable support services and proactive issue resolution strategies.
- Collaborated closely with sales teams to provide pre-sales technical support, enhancing the overall customer experience throughout the sales cycle.
- Maintained current industry knowledge through continuous professional development, attending training sessions, workshops, and conferences relevant to the Field Support Specialist role.
- Enhanced system performance for multiple clients by conducting routine maintenance and troubleshooting tasks.
- Provided exceptional customer service while resolving complex technical issues both remotely and on-site as needed.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
- Developed and implemented preventive maintenance procedures.
Education
Associate of Science - Engineering Mechanics
Michigan Technological University
Skills
- Service excellence
- Effective team leadership
- Effective time management
- Analytical decision-making
- Advanced problem-solving
Accomplishments
- Supervised team of 230 staff members.
Affiliations
- APICS – Association for Supply Chain Management
Certification
- ACI Flatwork and Mix design Training - 2008
- IIRC Training - 2025
- EPA Universal License - 1990
- WRT,ASD, ASDM
- MECH IV License El Paso County CO
- RRP License. Lead Based Paint
- General Contractor License 2025
- Asbestos 40 Hour Supervisor Cert
- Mold 32 Hour Cert
- Plumbing - 1991-2026
- HVAC 1995-2026
Hobbies and Interests
- I like working with my hands and fixing things.
- Baking
- Volunteering for community initiatives to give back to local communities and make a positive impact.
- Outdoor Recreation
- Auto Repair/Restoration
- Music
- Volunteering
- Woodworking
- Enjoy hobbies that combine physical activity with outdoor exploration.
- Community Cleanup
- I enjoy helping others and giving back to the community.
- Cooking
- Gardening
- DIY and Home Improvement
- Team Sports
- Crafting and DIY Projects
- Camping
- Kayaking
- Swimming
Volunteer work
Wounded Warrior Project, HEX Hero expeditions,
- Coordinated volunteer schedules to ensure adequate staffing for various activities and initiatives.
- Developed outreach strategies to recruit volunteers, increasing overall community involvement and support.
- Led team meetings to discuss project progress, fostering collaboration and accountability among members.
- Established partnerships with local organizations to expand resources and enhance service offerings.
- Monitored volunteer performance, providing constructive feedback to promote personal growth and skill development.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Timeline
Regional Restoration Manager
Spartan Management
12.2025 - Current
General Manager of Operations
Colorado Water and Mold
11.2021 - 12.2025
Operations Manager
Affordable Plumbing and Heat
04.2020 - 11.2021
Service Manager
Hunt Companies Inc
09.2018 - 04.2020
Account Manager Supervisor
Akima Global Services
02.2015 - 09.2020
Field Support Professional
Somero Enterprise
12.2000 - 12.2008
U.S. ARMY CORPS OF ENGINEERS
U.S. Army Active Duty
12.1991 - 10.2013
Associate of Science - Engineering Mechanics
Michigan Technological University