Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shane Dougherty

Jacksonville

Summary

Detail-oriented and dependable professional transitioning from logistics and delivery to remote work opportunities. Brings a strong foundation in time management, customer service, and operations coordination developed over years of experience in fast-paced environments. Proven ability to work independently, solve problems efficiently, and communicate clearly across teams. Tech-savvy, highly organized, and committed to delivering results with minimal supervision.


Ideal for remote roles in customer support, operations, logistics coordination, or administrative support.

Overview

13
13
years of professional experience

Work History

Driver/Lead Customer Care Associate

Imperial Dade
08.2022 - Current
  • Delivered goods promptly and safely to various locations, including hospitals, restaurants, and commercial establishments.
  • Maintained accurate records by meticulously checking and verifying paperwork.
  • Demonstrated strong organizational skills and attention to detail while managing multiple deliveries.
  • Utilized GPS and traffic awareness to optimize routes and ensure timely deliveries.
  • Maintained a reliable and professional driving record through consistent adherence to safety standards.
  • Contributed to employer success through dependable service and commitment to customer satisfaction.

Delivery Driver

Article
06.2019 - 08.2022
  • Delivered customer orders promptly, including out-of-state and long-distance shipments, ensuring on-time arrivals.
  • Reviewed customer invoices in detail to confirm order accuracy and prioritize deliveries accordingly.
  • Loaded delivery truck efficiently and completed all scheduled same-day deliveries.
  • Unpacked and assembled furniture for customers on-site, ensuring satisfaction with setup and placement.
  • Addressed customer inquiries and resolved issues professionally to enhance service experience.
  • Used company assets and maintained clear communication to optimize delivery operations and resolve challenges.
  • Followed GPS and routing tools to plan and complete efficient delivery routes.

Amazon Delivery Driver

A&A Xpress Inc
10.2020 - 01.2021
  • Picked up packages from the Amazon fulfillment center and ensured timely delivery to customer homes and business locations.
  • Reviewed and organized delivery routes for maximum efficiency and on-time performance.
  • Delivered packages accurately and safely, consistently meeting daily delivery targets.
  • Provided outstanding customer service, resolving delivery-related concerns with professionalism and care.
  • Used GPS technology and route planning tools to navigate and complete assigned delivery routes effectively.
  • Maintained a high standard of punctuality, attention to detail, and problem-solving in a fast-paced environment.

Delivery Driver

European Leather Gallery
06.2019 - 01.2021
  • Unboxed, delivered, and assembled high-end furniture while ensuring product integrity and customer satisfaction.
  • Reviewed and prioritized customer invoices and delivery schedules to guarantee accuracy and timely service.
  • Picked up and organized packages from Amazon fulfillment center, optimizing routes for efficient delivery.
  • Delivered to residential and commercial addresses, consistently meeting time-sensitive goals.
  • Resolved customer issues on-site, maintaining a professional and service-oriented approach.
  • Demonstrated strong time management, problem-solving, and adaptability in fast-paced delivery environments.

Shipping Dock Associate

Amazon Fulfillment Center (AFE)
11.2019 - 08.2020
  • Scanned pallets and packages for outbound shipping, ensuring accuracy and timely dispatch.
  • Printed and applied shipping labels, rerouting packages as needed to correct destinations.
  • Wrapped and labeled packages properly and loaded pallets onto trucks to ensure safe transit.
  • Collaborated with team members to coordinate efficient order fulfillment and inventory accuracy.
  • Followed strict safety protocols and lifting techniques, contributing to a safe, accident-free workplace.
  • Maintained clear communication with warehouse staff and truck drivers to reduce shipping errors and ensure workflow efficiency.

Order Filler

Walmart Warehouse
01.2019 - 11.2019
  • Located and processed customer orders with speed and accuracy, consistently meeting 100% performance goals for timeliness and precision.
  • Operated pallet wrapping equipment and ensured prepared pallets were delivered to the correct loading doors.
  • Facilitated smooth operations during peak periods, maintaining quality and efficiency under pressure.
  • Applied strong time management strategies to maximize productivity within tight deadlines.
  • Adhered to all safety protocols, contributing to a secure and incident-free work environment.
  • Demonstrated adaptability and flexibility in response to shifting priorities and workload demands.

Sortation Associate/Pack Associate/Slam Operator

Amazon Fulfillment Center (AFE)
09.2017 - 01.2019
  • Sorted multi-unit customer shipments with speed and accuracy, consistently meeting or exceeding performance targets.
  • Packed customer orders according to quality standards, ensuring products were secure and ready for shipment.
  • Operated as a Slam Operator and Problem Solver, identifying and resolving packaging issues in real-time to ensure error-free processing.
  • Supported warehouse operations through manual loading, unloading, and palletizing of packages.
  • Relocated pallets and packing materials to designated areas to maintain a clean and efficient work environment.
  • Promoted safety and productivity by adhering to handling procedures and collaborating with team members to meet shipping deadlines.

Precast Concrete Coreman Operator

Standard Precast
11.2016 - 09.2017
  • Operated specialized machinery to construct core holes in precast concrete, ensuring precision and structural integrity.
  • Determined optimal drilling positions and assembled equipment efficiently to meet production standards.
  • Performed routine maintenance on drilling machinery to ensure safety, minimize downtime, and maintain equipment longevity.
  • Maintained a safe working environment by strictly following and enforcing company safety guidelines and operational protocols.
  • Assisted in training and supervising new employees, offering hands-on instruction and promoting team cohesion.
  • Provided on-the-job training and shared best practices to support skill development and uphold quality standards across the team.
  • Demonstrated adaptability by working in diverse job site conditions and operating a variety of heavy equipment safely and effectively.

Independent Contractor

Self-Employed
11.2012 - 10.2016
  • Delivered high-quality residential and commercial services including landscaping, lawn care, tile installation, pressure washing, and painting.
  • Provided exceptional customer service by addressing client concerns promptly and delivering customized solutions to meet specific needs.
  • Built and maintained strong client relationships through reliable service and transparent communication, resulting in repeat business and referrals.
  • Communicated effectively with clients throughout project lifecycles, offering updates and managing expectations to ensure satisfaction.
  • Demonstrated strong attention to detail and work ethic, ensuring all projects were completed on time, within scope, and to a professional standard.
  • Developed a reputation for reliability and craftsmanship, fostering long-term customer loyalty and contributing to consistent business growth.

Education

High School Diploma -

Orange Park Highschool
Orange Park, FL
05-2007

Skills

  • Time Management – Consistently meets tight deadlines and delivery targets by prioritizing tasks and managing workload efficiently
  • Valid Driver’s License & Clean Driving Record – Holds an active driver's license with a proven history of safe and responsible driving
  • Customer Service & Satisfaction – Dedicated to delivering outstanding customer experiences by resolving issues promptly and maintaining clear, courteous communication
  • Supply Chain & Logistics – Experienced in end-to-end supply chain operations including preparation, transportation, and final delivery to ensure smooth workflows
  • Process Improvement – Skilled in identifying inefficiencies and implementing solutions that enhance performance, reduce delays, and streamline operations
  • Problem-Solving – Quickly addresses unexpected challenges and finds effective solutions to maintain schedule integrity and customer satisfaction
  • Team Collaboration – Proven ability to work closely with peers, warehouse teams, and management to meet shared goals and ensure seamless delivery operations

Timeline

Driver/Lead Customer Care Associate

Imperial Dade
08.2022 - Current

Amazon Delivery Driver

A&A Xpress Inc
10.2020 - 01.2021

Shipping Dock Associate

Amazon Fulfillment Center (AFE)
11.2019 - 08.2020

Delivery Driver

Article
06.2019 - 08.2022

Delivery Driver

European Leather Gallery
06.2019 - 01.2021

Order Filler

Walmart Warehouse
01.2019 - 11.2019

Sortation Associate/Pack Associate/Slam Operator

Amazon Fulfillment Center (AFE)
09.2017 - 01.2019

Precast Concrete Coreman Operator

Standard Precast
11.2016 - 09.2017

Independent Contractor

Self-Employed
11.2012 - 10.2016

High School Diploma -

Orange Park Highschool

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