Shane Dudley
Phoenix,AZ
Summary
Accomplished Security Manager with 15 years of experience. Committed to strategic planning and delivery of large-scale objectives while maintaining highest levels of integrity and respect. Applies advanced technical, business and logistics acumen to streamline processes. Adept at driving cross-functional teams within high-pressure and deadline-driven environments.
Proficient in training and mentoring security officers to maintain high standards of security down to the last team member. Well-versed in patrolling grounds, monitoring feeds and conducting screenings.
Overview
10
10
years of professional experience
Work History
Armed Protection Officer
Diamondback Risk Management
06.2023 - Current
- Enhanced security by conducting thorough patrols and maintaining vigilance over assigned areas.
- Reduced risk of unauthorized access through meticulous monitoring of entry points and verifying identification credentials.
- Assisted in emergency situations, providing first aid and coordinating with appropriate authorities for timely response.
- Maintained a safe environment by enforcing company policies and regulations, addressing any violations promptly and professionally.
- Conducted detailed investigations into incidents or breaches, documenting findings accurately for management review and follow-up actions.
- Provided excellent customer service to clients by addressing concerns promptly and courteously while maintaining a professional demeanor at all times.
- Mitigated conflicts between individuals using effective de-escalation techniques while maintaining a strong presence to deter further altercations.
- Supported colleagues during times of increased workload or staff shortages, ensuring continued high-quality protection services for clients despite challenges.
HCM Consultant
Harbor America Holdings
01.2022 - 07.2023
- Selling PEO products and services by developing new clients and increasing the client base to increase profits in the PEO sales organization; focusing primarily in the SMB space while partnering
- Leverage strategy to identify customer's needs and present the Vensure solution to key stakeholders and decision makers in accordance with the client's preference on in person or virtual interaction to increase revenue and market share
- Scheduling appointments and visiting potential and current referral sources, specifically broker channels to secure referrals to end users
- Prospecting for new clients and new referral sources outside of the Vensure base, utilizing the telephone, direct mail, seminars, current client visits, or other local networking events
- Analyzing the prospect's needs and interests, determining which products are appropriate and which solutions align to their needs
- Completing and submitting accurate new business paperwork, expense reports and weekly activity reports by agreed upon dates set by sales management
- Onboard PEO clients, following policies and procedures to ensure a smooth transition onto the PEO service
- Expediting the resolution of client problems or complaints to facilitate a positive onboarding experience
- Projecting a positive image in representing the corporation to clients and the community to create sales opportunities
- Attend partner meetings to educate on PEO services and processes.
401K / Retirement Rep
Paychex, Inc.
06.2021 - 01.2022
- Delivered quality service to Paychex clients via phone, email, chat, and other avenues for 401(k) Implementation service team
- Followed up on outstanding items to issue completion in compliance with established service level agreements
- Developed and maintained an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures
- Identified opportunities for process improvement and worked with leaders to implement
- Demonstrated intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Documented all interactions, performed data input & maintained strong prioritization and organization
- Served as a mentor for less experienced teammates by bringing them on appointments.
- Assisted clients in achieving their retirement goals through personalized plans and investment strategies.
- Built strong relationships with clients, leading to increased trust and long-term business partnerships.
- Conducted thorough research on market trends and investment products, resulting in sound recommendations for clients.
Support Rep (REMOTE)
PEO Benchmark
05.2018 - 06.2021
- Provided administrative and logistical support to the sales team
- Coordinated prospect meetings and follow up appointments
- Screened & managed document collection process with prospects.
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
- Streamlined support processes for increased efficiency and improved response times.
- Trained new support representatives, ensuring a consistent level of service quality across the team.
Lieutenant
Triple Canopy
06.2018 - 01.2021
- Oversee operations and approximately 50 armed officers within my area of responsibility
- Involved in weekly assessment meetings and coordinated security efforts with Federal Protective Service and Project Manager
- Performed regular inspections of officers, posts, equipment and reports
- Managed officer schedules, and trainings according to FPS/DHS contract needs. Assisted Project Manager with client relations, trainings, audits and updating post orders to stay up to date with Federal Management regulations.
- Conducted reviews and interviews to gather information and statements pertaining to any incidents that took place
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Firearms Instructor and Chief Range Safety Officer
Sergeant
Triple Canopy
03.2014 - 06.2018
- Rank of Sergeant and contracted with the Federal Protective Service to control access to federal facilities
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- In charge of operations. Screened all visitors, monitor and operate surveillance equipment and cameras
- Maintained order and enforcement of Federal Management Regulations & codes
- Assisted Federal Protective Service in their mission to mitigate and deter all threats directed towards federal facilities or the people within
- Assessed and responded to all threats exercising within the parameters of the Use of Force Paradigm
- Required to possess and maintain federal clearances, firearms proficiency, OC spray, baton, handcuff, CPR/AED certifications and Weapons Detection (NWDTP) certifications
- Firearms Instructor and Range Safety Officer.
Education
BS - Criminal Justice with an Emphasis in Homeland Security
Strayer University
Miramar, FLAA - Private Investigation
City College
Fort Lauderdale, FLSkills
- Counterterrorism
- Physical fitness
- Arrest procedures
- Crime prevention
- Access control
- Risk management
- Situational awareness
- Executive protection
- Investigative skills
- Firearms proficiency
- Weapon retention
- Report writing
- CPR certification
- Less-lethal munitions
- Defensive tactics
References
Upon Request
Timeline
Armed Protection Officer
Diamondback Risk Management
06.2023 - Current
HCM Consultant
Harbor America Holdings
01.2022 - 07.2023
401K / Retirement Rep
Paychex, Inc.
06.2021 - 01.2022
Lieutenant
Triple Canopy
06.2018 - 01.2021
Support Rep (REMOTE)
PEO Benchmark
05.2018 - 06.2021
Sergeant
Triple Canopy
03.2014 - 06.2018
BS - Criminal Justice with an Emphasis in Homeland Security
Strayer University
AA - Private Investigation
City College
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