Shane Dunn
Charleston,SC
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
14
14
years of professional experience
Work History
Business Manager
Carolina Center for Restorative Dentistry
Mt. Pleasant, SC
01.2015 - Current
- Manage, oversee and maintain client scheduling, treatment plans and financial arrangements to ensure daily, weekly and monthly goals are at a 95% completion rate.
- Monitor and manage client lab case delivery dates are aligned with projected time line.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Lead, educate and evaluate staff/ patient experiences, resolve any concerns.
- Complete and satisfy all software education as updates arise.
- Customer Service Excellence is our top priority a team effort and a proactive approach is what separates us”
- Directed operational workflows to enhance patient experience and service quality.
Patient Care Coordinator
Center for Periodontics and Dental Implants
Mt. Pleasant, SC
06.2013 - 01.2015
- Patient satisfaction, clinical explanation to implement treatment plans while adhering to a 95% acceptance rate.
- Implemented process improvements that reduced appointment cancellations by enhancing patient education on procedures.
- Sales and marketing through out the Charleston area on a monthly basis.
- Coordinated patient scheduling to optimize clinician time and enhance patient flow.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the practice.
Sales and Marketing Representative
Bright Star Home Health Care
Charleston, SC
05.2012 - 07.2013
- Coordinated events, training seminars, workshops, presentations, and one-on-one educational sessions throughout Charleston and surrounding areas.
- Analyzed sales data to refine outreach approaches and optimize resource allocation for improved performance.
- Conducted market research to identify trends, competitor offerings, and customer needs for program improvement.
- Developed and implemented targeted marketing strategies to enhance brand visibility and client engagement.
Education
SC State Certified Dental Assistant/ Business Mana - Dentistry
Palmetto School for Career Development
Charleston, South Carolina05.2010
Bachelor of Arts - Business And Design Development
Bauder Design College
Atlanta, Georgia06.1996
Skills
- Customer Service Excellence
- Proactive Communication
- Approachable, personable, detail oriented
- Adaptable to change, analytical reasoning , future forecasting both independently and as a team
- Teamwork, organization and delegation
- High emotional intelligence and regulation
- Active listener, balanced problem solving while minimizing conflict
- Effective time management skills
- Sales forecasting, areas of growth, missed opportunities and creative future planning
- Precision in daily, weekly and monthly account receivables, as well as missed collections
- Presentation and delivery of plans to increase volume
- Leading by example, loyalty and driven
- Mentoring/open door policy
Accomplishments
- Graduated Bauder Design College, designed and created The Fifth Avenue Club (Saks Fifth Avenue-personal shopping) paid internship program.
- Opened and operated Armani Exchange in West Palm Beach with an annual revenue of three million dollars with in the first year.
- Managed and oversaw 45 wholesale locations in South Florida with Guess?Inc.
- Transferred to Charleston, SC in 2008-returned to school, attended Palmetto School of Career Development-became a SCCDA, graduated program with a 3.9 GPA.
- Began dentistry career in 2010.
Timeline
Business Manager
Carolina Center for Restorative Dentistry
01.2015 - Current
Patient Care Coordinator
Center for Periodontics and Dental Implants
06.2013 - 01.2015
Sales and Marketing Representative
Bright Star Home Health Care
05.2012 - 07.2013
SC State Certified Dental Assistant/ Business Mana - Dentistry
Palmetto School for Career Development
Bachelor of Arts - Business And Design Development
Bauder Design College
CAREER EXPERIENCE / SKILLS
- Saks Fifth Avenue/ Management, Banana Republic/ Management, Guess? Inc/ Territory Manager, Lily Holt / Eastcoast Sales Representative/ Showroom oversight , Armani Exchange/ General Manager.
- Returned to school upon starting a family in Charleston, SC-entry into dentistry.
- Dentistry Experience: Oral & Maxillofacial Surgery/Implant Sales, Periodontics and Implantology, 11 years in Prosthodontics-Highend Cosmetic Reconstruction.
- 20 years of customer service, training, systems, skills and implementation.