Shane Dunn
Charleston,SC
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
14
14
years of professional experience
Work History
Business Manager
Carolina Center for Restorative Dentistry
01.2015 - Current
- Manage, oversee and maintain client scheduling, treatment plans and financial arrangements to ensure daily, weekly and monthly goals are at a 95% completion rate.
- Monitor and manage client lab case delivery dates are aligned with projected time line.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Lead, educate and evaluate staff/ patient experiences, resolve any concerns.
- Complete and satisfy all software education as updates arise.
- Customer Service Excellence is our top priority a team effort and a proactive approach is what separates us”
- Directed operational workflows to enhance patient experience and service quality.
Patient Care Coordinator
Center for Periodontics and Dental Implants
06.2013 - 01.2015
- Patient satisfaction, clinical explanation to implement treatment plans while adhering to a 95% acceptance rate.
- Implemented process improvements that reduced appointment cancellations by enhancing patient education on procedures.
- Sales and marketing through out the Charleston area on a monthly basis.
- Coordinated patient scheduling to optimize clinician time and enhance patient flow.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the practice.
Sales and Marketing Representative
Bright Star Home Health Care
05.2012 - 07.2013
- Coordinated events, training seminars, workshops, presentations, and one-on-one educational sessions throughout Charleston and surrounding areas.
- Analyzed sales data to refine outreach approaches and optimize resource allocation for improved performance.
- Conducted market research to identify trends, competitor offerings, and customer needs for program improvement.
- Developed and implemented targeted marketing strategies to enhance brand visibility and client engagement.
Education
SC State Certified Dental Assistant/ Business Mana - Dentistry
Palmetto School for Career Development
Charleston, South Carolina05.2010
Bachelor of Arts - Business And Design Development
Bauder Design College
Atlanta, Georgia06.1996
Skills
- Customer Service Excellence
- Proactive Communication
- Approachable, personable, detail oriented
- Adaptable to change, analytical reasoning , future forecasting both independently and as a team
- Teamwork, organization and delegation
- High emotional intelligence and regulation
- Active listener, balanced problem solving while minimizing conflict
- Effective time management skills
- Sales forecasting, areas of growth, missed opportunities and creative future planning
- Precision in daily, weekly and monthly account receivables, as well as missed collections
- Presentation and delivery of plans to increase volume
- Leading by example, loyalty and driven
- Mentoring/open door policy
Accomplishments
- Graduated Bauder Design College, designed and created The Fifth Avenue Club (Saks Fifth Avenue-personal shopping) paid internship program.
- Opened and operated Armani Exchange in West Palm Beach with an annual revenue of three million dollars with in the first year.
- Managed and oversaw 45 wholesale locations in South Florida with Guess?Inc.
- Transferred to Charleston, SC in 2008-returned to school, attended Palmetto School of Career Development-became a SCCDA, graduated program with a 3.9 GPA.
- Began dentistry career in 2010.
Timeline
Business Manager
Carolina Center for Restorative Dentistry
01.2015 - Current
Patient Care Coordinator
Center for Periodontics and Dental Implants
06.2013 - 01.2015
Sales and Marketing Representative
Bright Star Home Health Care
05.2012 - 07.2013
SC State Certified Dental Assistant/ Business Mana - Dentistry
Palmetto School for Career Development
Bachelor of Arts - Business And Design Development
Bauder Design College
CAREER EXPERIENCE / SKILLS
- Saks Fifth Avenue/ Management, Banana Republic/ Management, Guess? Inc/ Territory Manager, Lily Holt / Eastcoast Sales Representative/ Showroom oversight , Armani Exchange/ General Manager.
- Returned to school upon starting a family in Charleston, SC-entry into dentistry.
- Dentistry Experience: Oral & Maxillofacial Surgery/Implant Sales, Periodontics and Implantology, 11 years in Prosthodontics-Highend Cosmetic Reconstruction.
- 20 years of customer service, training, systems, skills and implementation.